Grissell Lopez
Petaluma,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Manager
Burbank Housing Development
10.2023 - Current
- Maintained sufficient number of units market-ready for lease.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Completed annual rent calculations using housing database software.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Care Manager
COTS
04.2023 - 08.2023
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
Realtor/Sales Agent
Century 21 Epic
05.2018 - 04.2023
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Advised clients on market conditions and property value for informed decision-making.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Blockbuster Video
01.2007 - 09.2009
- Maintained up-to-date knowledge of product and service changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
Cashier
JCPenney
06.2005 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Real Estate
Executive Real Estate School
Los Angeles, CA02.2018
High School Diploma -
San Antonio High School
Petaluma, CA09.2006
Skills
- QuickBooks and Sage 50
- Cloud-Based File Management
- Financial Oversight
- Contract Negotiation
- Vendor Management
- Payment Collection
- Property Management
- Real Estate License
- Multi-family property management
- Sales and Marketing
- Violation Resolution
- Tenant relations
- Local and State Laws
- Social Media Engagement
- Property tours and inspections
Certification
- Real Estate License - 6 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Property Manager
Burbank Housing Development
10.2023 - Current
Care Manager
COTS
04.2023 - 08.2023
Realtor/Sales Agent
Century 21 Epic
05.2018 - 04.2023
Customer Service Representative
Blockbuster Video
01.2007 - 09.2009
Cashier
JCPenney
06.2005 - 01.2007
No Degree - Real Estate
Executive Real Estate School
High School Diploma -
San Antonio High School
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