Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grissell Perez

New York,NY

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

7
7
years of professional experience

Work History

Bilingual CSR

Maximus
02.2023 - Current
  • Managing large amounts of inbound and outbound calls in a timely manner, following call center “scripts” when handling different topics, Identify customers’ needs, clarify information, research every issue and providing solutions, Build sustainable relationships and engage customers by taking the extra mile.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Office PCA

MedRite Urgent Care
10.2021 - 08.2023


  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Matron

Exclusive Bus Service
12.2017 - 05.2018
  • Lift and carry clients with disabilities on and off the bus according to their individual needs
  • Learn and adapt to each salient special medical, physical, communicative, and emotional needs
  • Communicate with other workers and parents on a daily basis regarding clients behavior while on bus
  • Maintain an updated route schedule.
  • Assisted driver in monitoring and managing client behaviors to promote safety.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Front Desk Reception/ Security Guard

Time Inc
11.2016 - 12.2017
  • Signing visitors in and out, receive outbound and inbound calls
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

General Equivalency Diploma -

Richmond Hills high School
2014

Skills

  • EMR (eClinicalworks and ExperityEMR)
  • Spanish Interpreting
  • Microsoft Office
  • Highly skilled in client relations and as certain what the customer needs
  • Exceptional communication skills
  • Quick learner Creative problem solver Strong and team player

Languages

Spanish
Native or Bilingual

Timeline

Bilingual CSR

Maximus
02.2023 - Current

Office PCA

MedRite Urgent Care
10.2021 - 08.2023

Matron

Exclusive Bus Service
12.2017 - 05.2018

Front Desk Reception/ Security Guard

Time Inc
11.2016 - 12.2017

General Equivalency Diploma -

Richmond Hills high School

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Grissell Perez