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Summary
Work History
Education
Skills
Accomplishments
Work Availability
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Timeline
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Grissette Mary Almann

Grissette Mary Almann

Brentwood,TN

Summary

Positive attitude warrior with detailed & goal-oriented mind set who is a managers’ manager. I bring years of experience to the table in real estate management, both commercial and multi-family residential. I possess the determination and grit necessary to motivate & mentor others with an egoless passion for servant leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

General Manager

Dolphin Gayrimenkul Yatirim ve Gelistirme
Ankara, Turkey
02.2017 - 08.2023
  • Report directly to the Managing Director of Dolphin Overseas Fund, LL
  • Oversaw all facets of operations of an American-owned, award-winning, and prestigious Class A office building located in the heart of Ankara, Turkey.
  • Managed all aspects of daily operations including budgeting, staffing, scheduling, inventory control, customer service and leasing.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with applicable laws, regulations and industry standards in Turkey.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize owner & tenant satisfaction.
  • Reviewed monthly financial and variance reports for submission to ownership investors.
  • Directed staff preparation for inspections by regulatory agencies, lenders and investors.
  • Inspected properties regularly to identify deficiencies and schedule repairs.

Director of Property Management

Horizon Realty Group
Chicago, IL
06.2008 - 01.2017
  • Reported to the Chief Operations Officer
  • Developed, collaborated, and streamlined policies and procedures to align with company objectives
  • Managed ten Property Managers, day-to-day operations of multiple residential properties, including leasing, rent collection, maintenance, tenant relations, and evictions.
  • Resolved escalated tenant or guest complaints in a timely manner while maintaining positive relationships.
  • Lead marketing & leasing teams to create marketing plans to increase tenant retention and attract new tenants.
  • Developed strategies to reduce operating expenses at each managed property.
  • Hired and trained staff members on proper property management techniques.
  • Monitored performance of property managers to ensure high quality service.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
  • Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Established relationships with vendors who could provide goods and services at competitive prices.
  • Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
  • Recruited, coached and guided top talent for on-site staff managerial positions.
  • Investigated complaints, disturbances and violations to address and resolve issues.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.

Regional Property Manager

Horizon Realty Group
Chicago, IL
03.2006 - 01.2008
  • Managed the daily operations of a multi-family multi-sites portfolio consisting of 900 residential units & 10,000 SF of commercial space
  • Performed daily property inspections to ensure tenant compliance with lease agreements and safety regulations.
  • Ensured that all properties were compliant with local, state, and federal laws regarding housing codes and zoning ordinances.
  • Conducted regular rent reviews to maximize profits from rental units while maintaining competitive market prices.
  • Analyzed market trends to determine the best pricing strategies for vacant units.
  • Reviewed applications from prospective tenants before approving or denying tenancy requests.
  • Maintained an organized filing system of all leases, contracts, bills of sale related documents pertaining to each property.
  • Investigated any incidents involving criminal activity reported at any of the managed properties.
  • Collaborated with other multi-site managers within the organization to share best practices and ideas.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Fostered positive tenant & vendor relationships.
  • I was the “go to” person for my co-workers when stressful and strenuous situations occurred.

Education

Illinois Real Estate Managing Broker License -

Real Estate Institute
01.1997

MBA, Public Administration -

Columbia Southern University
07.2024

Certified Apartment Portfolio Supervisor (CAPS) -

National Apartment Association
01.2012

Certified Property Manager Candidate -

Institute of Real Estate Management
01.2011

Certified Occupancy Specialist Designation -

National Center for Housing Management
01.2002

Bachelor of Fine Art, Theater -

DePaul University
01.1990

Skills

  • Creative
  • Bilingual (Spanish)
  • Yardi Voyager
  • Microsoft office suites
  • Excellent written and verbal communication skills
  • Passionate problem-solver
  • Proactive, self-directed
  • Servant leadership
  • Recruitment
  • Operations management
  • Deadline-oriented
  • Performance improvement
  • Staff training/development
  • Budget development
  • Budget administration

Accomplishments

  • Built and managed a diverse and multi-cultural team in Ankara, Turkey.
  • In a collaborative and team building spirit, I directed and increased NOI of an award-winning Class A Office building (312vista.com), bringing occupancy to 100%.
  • Additionally, lead & coordinated in the fit-out process and negotiated with governmental agencies, high-profile tenants, and vendors efficient & innovative solutions during the construction phases.
  • Always keeping cost controls in mind, the team and I reduced operational costs across the board and increased productivity and morale.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein

Timeline

General Manager

Dolphin Gayrimenkul Yatirim ve Gelistirme
02.2017 - 08.2023

Director of Property Management

Horizon Realty Group
06.2008 - 01.2017

Regional Property Manager

Horizon Realty Group
03.2006 - 01.2008

Illinois Real Estate Managing Broker License -

Real Estate Institute

MBA, Public Administration -

Columbia Southern University

Certified Apartment Portfolio Supervisor (CAPS) -

National Apartment Association

Certified Property Manager Candidate -

Institute of Real Estate Management

Certified Occupancy Specialist Designation -

National Center for Housing Management

Bachelor of Fine Art, Theater -

DePaul University

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Grissette Mary Almann