Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grittiya Hayes

Alton,IL

Summary

Experienced and exceptional professional with over 10+ years in the Casino Industry, 16+ years in Customer Service, & 10 Years of Management experience. I’m always open to picking up skills in a new career field as well. Whatever the job is, I’m confident in my abilities to become exceptional at it.

Overview

19
19
years of professional experience

Work History

Cage Manager

Hard Rock Casino
08.2023 - 07.2024
  • Established strong relationships with vendors and suppliers, negotiating favorable terms on behalf of the company to reduce overhead expenses.
  • Contributed to the development of promotional campaigns aimed at attracting new clientele, successfully increasing foot traffic within the establishment.
  • Oversaw cashiering functions during high-profile events, ensuring smooth operations while accommodating an influx of patrons.
  • Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
  • Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain a high level of customer satisfaction.

Store Manager

Dunkin' Donuts
03.2021 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Casino Cage Supervisor

IP Casino Resort Spa
12.2019 - 08.2023
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Performed paperwork required for monetary transactions.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Responded to patron questions about functions of slot machines and explained how to use devices.

Banker

IP Casino Resort & Spa
06.2016 - 01.2019
  • Processed Cash Advances, Checks, Chips, Tito Vouchers, Markers & Jackpots for guests
  • Resolved players’/reward cards issues for guests
  • (i.e
  • Card reprints, password resets, merging accounts)
  • Assisted in the training/coaching of new employees
  • Maintained custody and accountability of designated funds while maintaining exceptional guest service promptly and efficiently
  • Maintained, pulled, and audited Kiosk machines to ensure cash availability to guests on the Casino floor
  • Created and maintained banks for employees for various venues around the casino and cage cashiers
  • Prepares daily cash, checks and foreign currency for deposit
  • Receives and verifies currency, coin, checks, and tickets to and from the coin vault, window, and vault bank; prepares necessary paperwork to document transfers.

Property Manager

Brown Rental
09.2006 - 12.2016
  • Preparing and managing budgets
  • Setting rental rates, negotiating and enforcing lease agreements
  • Interviewing tenants and running background and credit checks
  • Contracting and supervising repairs and maintenance
  • Collecting rent and handling operation expenses
  • Terminating leases and initiating eviction proceedings.

Banker

Lady Luck Casino
01.2014 - 06.2016
  • Maintained custody and accountability of designated funds while maintaining exceptional guest service promptly and efficiently
  • Maintained, pulled, and audited Kiosk machines to ensure cash availability to guests on the Casino floor
  • Created and maintained banks for employees for various venues around the casino and cage cashiers
  • Prepares daily cash, checks and foreign currency for deposit
  • Receives and verifies currency, coin, checks, and tickets to and from the coin vault, window, and vault bank; prepares necessary paperwork to document transfers.

Tax Preparer

Jackson Hewitt
02.2014 - 05.2016
  • Setting up meetings with clients
  • Preparing and submitting tax returns for clients
  • Handling communication from clients and tax authorities
  • Auditing tax forms for accuracy
  • Signing income tax returns on behalf of individual and business clients.

Assistant Deli Manager/Cake Decorator

Hay’s Grocery
10.2005 - 11.2010
  • Manage product storage, maintenance and rotation to avoid spoilages
  • Assist in preparation of inventory and sales budgets
  • Supervise employees in various duties such as cooking, serving, packaging, and operating counters
  • Receive, unload and stock food items
  • Schedule and assign work for associates daily
  • Consulting with customers to discuss desired cake designs
  • Decorating regular bakery items according to bakery standards
  • Assisting with bakery staff with production of standard bakery items
  • Designing and decorating cakes to customers’ satisfaction and specifications.

Education

Associate of Applied Science -

Southeast Missouri State University
Cape Girardeau, MO
05.2008

High School Diploma -

Germantown High School
Germantown, TN
05.2005

Skills

  • Strong math skills
  • Strong communication skills
  • Ability to work in high-stress, fast-paced environments
  • Ability to multitask
  • Cash handling experience
  • Training experience
  • Supervisor experience
  • Management experience
  • Customer Experience
  • Hiring and Coaching
  • Cash Cage Operations
  • Internal Controls
  • Cash handling expertise
  • Banking Procedures
  • Surveillance monitoring
  • Staff Training and Development
  • Multitasking proficiency
  • Interpersonal abilities

Timeline

Cage Manager

Hard Rock Casino
08.2023 - 07.2024

Store Manager

Dunkin' Donuts
03.2021 - 08.2023

Casino Cage Supervisor

IP Casino Resort Spa
12.2019 - 08.2023

Banker

IP Casino Resort & Spa
06.2016 - 01.2019

Tax Preparer

Jackson Hewitt
02.2014 - 05.2016

Banker

Lady Luck Casino
01.2014 - 06.2016

Property Manager

Brown Rental
09.2006 - 12.2016

Assistant Deli Manager/Cake Decorator

Hay’s Grocery
10.2005 - 11.2010

Associate of Applied Science -

Southeast Missouri State University

High School Diploma -

Germantown High School

Similar Profiles

CREATE PROFILE
Grittiya Hayes