Grizelda De La Torre
Miami,FL
Summary
Dynamic customer service professional with a proven track record at Premier Table Linens, excelling in conflict resolution and fostering customer loyalty. Skilled in data entry and active listening, I effectively managed escalated calls, enhancing satisfaction and retention rates. My critical thinking abilities drive successful outcomes in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Premier Table Linens
12.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Inputted customer orders thru Shopify and Etsy.
Import Specialist
International Cargo Terminals
08.2022 - 11.2024
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Optimized inventory management processes by accurately forecasting demand for imported items.
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Analyzed market trends to inform strategic planning around sourcing decisions.
- Conducted regular audits on imported goods to maintain accurate records and uphold regulatory compliance.
Customer Service Representative
Wheels Inc
03.2017 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Our Lady Of Tepeyac
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Premier Table Linens
12.2024 - 08.2025
Import Specialist
International Cargo Terminals
08.2022 - 11.2024
Customer Service Representative
Wheels Inc
03.2017 - 02.2021
Our Lady Of Tepeyac
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