Summary
Overview
Work History
Education
Skills
Timeline
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Groshua Simpson

Marlton,USA

Summary

Human Resource Manager with extensive experience in talent acquisition, employee development, and HRIS management. Demonstrates exceptional leadership and analytical skills, fostering a culture of continuous learning and employee satisfaction through innovative training programs and comprehensive benefits administration.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Human Resource Business Partner /Customer Experience Manager

JCPenney
03.2024 - Current
  • Manage recruitment processes, ensuring timely and effective candidate placement. Applicant Tracking System
  • Benefits Administration
  • Coordinate and oversee comprehensive new hire orientations and ongoing training programs.
  • Administer onboarding/offboarding processes, including I-9 paperwork and certification tracking.
  • Facilitate leave management and compliance with FMLA, enhancing employee satisfaction.
  • Drive talent acquisition by coordinating interviews, and implementing effective onboarding strategies to secure top-tier candidates.
  • Facilitate employee development through targeted training programs, certifications, and orientations, fostering a culture of continuous learning. Employee self-service trainings.
  • Payroll Processing, Closing payroll - commission / non-commission employees, Process PTO, Sick Time through HRIS.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns. Used KPI for Salary Cost.
  • Increased employee retention through effective training and mentorship programs.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Established performance and service goals and held associates accountable for individual performance.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off. Cash room duties daily - Start of Day, Closing, Opening, Brinks Log ins, Counting Monies.
  • Assisted in recruiting, hiring and training of team members.
  • Work as 2nd in command to the General Manager of the Store.

Renewal Analyst Consultant

TRIDENT INSURANCE AGENCY
07.2021 - 12.2023
  • Support sales programs and long rang objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
  • Analyzed client portfolios to identify coverage gaps, resulting in comprehensive insurance solutions and enhanced account protection.
  • Streamlined renewal processes, reducing turnaround time and improving client retention rates through proactive policy management.
  • Partnered with underwriters to resolve complex inquiries, ensuring accurate risk assessment and tailored policy recommendations.
  • Developed strategic sales approaches to expand existing client relationships, driving significant growth in cross-selling opportunities.
  • Provided expert guidance on policy changes, empowering clients to make informed decisions and optimize their insurance coverage.

Client Service Agent

TRIDENT INSURANCE AGENCY
07.2019 - 07.2021
  • Property & Casualty Producer License in (New Jersey, Non- resident - Delaware, NR - Pennsylvania, NR - Maryland, & NR - Pennsylvania)
  • Interact directly with our clients to answer questions, solve problems, provide knowledge and education, and maintain the company reputation for high quality service.
  • Maintain updated knowledge of all company products and various carrier, and services to provide education to customers.
  • Maintain relationships with clients to improve our retention rate
  • Led client service operations, managing complex insurance portfolios across multiple states while maintaining high-quality service standards and client retention rates.
  • Fostered strong relationships with clients, salespeople, and underwriters, enhancing cross-functional communication and streamlining insurance processes.
  • Leveraged expertise in Applied-Epic, ImageRight, and AMS 360 systems to efficiently process client information and optimize service delivery.

Personal Lines Account Manager

USI INSURANCE SERVICES LLC
01.2016 - 06.2019
  • Resource in coordinating the inside service, sales and service support for new and existing clients through "online" carrier rating tools to develop quotations, mail processing and management of the electronic client file.
  • Respond to internal server requests for information, documents, and general inquiries (Summaries of Insurance, Renewal Proposals, ACORD Forms, Endorsements, Evidence of Insurance).
  • Ability to work in a fast-paced environment with a high degree of accuracy
  • Effective relationship with clients, Underwriters, and Carriers.
  • Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner.
  • Analytical Insurance coordinator offering experience within a fast-paced, high volume environment. Call Center setting.
  • Highly competent in efficiently verifying, coordinating, and processing Insurance payments.
  • Skilled in quickly resolving issues and liaising between Insurance providers companies, and policyholders.
  • Worked alongside the Mount Laurel NJ office and give assistance to the Southwest and Florida offices.
  • Efficient in marketing analysis, forecasting, and client needs assessments. Managed diverse insurance operations, including new business support, client file maintenance, and policy accuracy checks, enhancing operational efficiency.

Senior Marketing Analyst

BROWN AND BROWN INSURANCE
01.2006 - 01.2010
  • Collected, reviewed, and analyzed data from insurance quotes to evaluate existing / potential products and services.
  • Highly ambitious with background in sales & marketing. Expertise in marketing analysis, forecasting & negotiating client needs with carriers on rates.
  • Identified and monitored competition within the market and changes in the industry that may affect the quotes upon renewal date.
  • Remained on the cutting-edge, providing problem solving skills and the ability to multi-tasks to keep key accounts and strategic marketing techniques to drive new business to increase revenue.
  • Drove new business growth through strategic marketing techniques, increasing revenue and maintaining key accounts.
  • Interfaced with executives, negotiated high-value accounts, and coordinated implementation to ensure client satisfaction.
  • Developed and executed RFPs for group benefits, streamlining the proposal process and enhancing client presentations.

Sales Merchandise Manager

JCPENNEY
12.2001 - 01.2004
  • Motivated and managed a team of 28 + sales associates, driving performance and correcting problems in a timely manner.
  • Drove team and company profits by developing and strengthening professional relationships with industry partners to increase profitability & drive business results.
  • Trained in project & time management with extensive knowledge of Fine Jewelry and proven multitasking abilities of managing multi departments: Shoe Department, Fine Jewelry, Fragrance, and Lingerie.
  • Meticulously followed floor plans, tracked weekly sales, and compiled subdivision reports. Demonstrated expertise in fine jewelry and multitasking abilities.
  • Implemented diverse marketing channels and events to develop sales strategies and improve profitability. Showcased strong leadership and relationship-building skills.
  • Swiftly addressed customer inquiries and complaints. Conducted interviews to expand the organization and provided comprehensive training in project and time management.

Education

BACHELOR OF SCIENCE - RETAIL / HOSPITALITY MANAGEMENT

University of South Carolina-Columbia
Columbia, SC
05.2001

Skills

  • Employee relations and engagement
  • Data-driven decision making
  • Sales expertise
  • Retail merchandising
  • Collaborative team development
  • Employee training
  • Effective leadership
  • Human resources information system
  • Staffing and selection

Timeline

Human Resource Business Partner /Customer Experience Manager

JCPenney
03.2024 - Current

Renewal Analyst Consultant

TRIDENT INSURANCE AGENCY
07.2021 - 12.2023

Client Service Agent

TRIDENT INSURANCE AGENCY
07.2019 - 07.2021

Personal Lines Account Manager

USI INSURANCE SERVICES LLC
01.2016 - 06.2019

Senior Marketing Analyst

BROWN AND BROWN INSURANCE
01.2006 - 01.2010

Sales Merchandise Manager

JCPENNEY
12.2001 - 01.2004

BACHELOR OF SCIENCE - RETAIL / HOSPITALITY MANAGEMENT

University of South Carolina-Columbia

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Groshua Simpson