Grover Davis
Project Consultant
Leander,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
3
3
Certificates
Work History
Restaurant Shift Manager
Krab Kingz LLC Liberty Hill
Liberty Hill, TX
03.2022 - Current
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
- Monitored employee food handling, safety and uniform requirements.
- Cross-trained crew members on different duties to increase coverage.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Assistant Operations Manager
College Hunks Hauling Junk & Moving
Hutto, TX
03.2022 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Educated operations team on best practices, company policies and service excellence standards.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Project Coordinator, Sales/Service Coordinator
Office Depot, Business Solutions Division
Austin, TX
09.2017 - 11.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
Account Manager - B2B Business Development
Charter Spectrum Business
Austin, TX
09.2016 - 04.2017
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Assistant Project Supervisor
ADT Security
Austin, TX
05.2014 - 03.2016
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
BBA - Technical Management
DeVry University
Downers Grove, IL 01.2005 - 11.2007
Financial Management & Accounting
Keller Graduate School Of Management
Project Management
Colorado Technical University
Colorado Springs, COBusiness Administration And Management
Saint Augustine's University
Raleigh, NC 08.1997 - 07.2000
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
Carbondale, IL 07.2002 - 11.2004
Skills
Customer complaint resolution
Staff training
Inventory control
Waste reduction
Health inspections
Cost controls
Budgeting
Workflow planning
Good Telephone Etiquette
Written Communication
Strategic planning
Hardware and software installation
Technical Support
Technical Writing
Decision-Making
Document oversight
Presentation ability
Google Workspace
Multitasking Abilities
Interpersonal Communication
Project Management
Virtualization
Clerical Support
Maintenance and Repair
Analytical and Critical Thinking
Dependable and Responsible
Contract Negotiation
Logistics Management
Warehouse Logistics
Operations management
Database Management
Certification
Life & Health Insurance License
Timeline
Restaurant Shift Manager
Krab Kingz LLC Liberty Hill
03.2022 - Current
Assistant Operations Manager
College Hunks Hauling Junk & Moving
03.2022 - Current
Notary Public
01-2022
Life & Health Insurance License
10-2021
Project Coordinator, Sales/Service Coordinator
Office Depot, Business Solutions Division
09.2017 - 11.2019
Account Manager - B2B Business Development
Charter Spectrum Business
09.2016 - 04.2017
Assistant Project Supervisor
ADT Security
05.2014 - 03.2016
BBA - Technical Management
DeVry University
01.2005 - 11.2007
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
07.2002 - 11.2004
Business Administration And Management
Saint Augustine's University
08.1997 - 07.2000
Financial Management & Accounting
Keller Graduate School Of Management
Project Management
Colorado Technical University