Grover Davis
Project Consultant
Leander,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
3
3
Certificates
Work History
Restaurant Shift Manager
Krab Kingz LLC Liberty Hill
Liberty Hill, TX
03.2022 - Current
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
- Monitored employee food handling, safety and uniform requirements.
- Cross-trained crew members on different duties to increase coverage.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Assistant Operations Manager
College Hunks Hauling Junk & Moving
Hutto, TX
03.2022 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Educated operations team on best practices, company policies and service excellence standards.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Project Coordinator, Sales/Service Coordinator
Office Depot, Business Solutions Division
Austin, TX
09.2017 - 11.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
Account Manager - B2B Business Development
Charter Spectrum Business
Austin, TX
09.2016 - 04.2017
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Assistant Project Supervisor
ADT Security
Austin, TX
05.2014 - 03.2016
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
BBA - Technical Management
DeVry University
Downers Grove, IL 01.2005 - 11.2007
Financial Management & Accounting
Keller Graduate School Of Management
Project Management
Colorado Technical University
Colorado Springs, COBusiness Administration And Management
Saint Augustine's University
Raleigh, NC 08.1997 - 07.2000
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
Carbondale, IL 07.2002 - 11.2004
Skills
Customer complaint resolution
Certification
Life & Health Insurance License
Timeline
Restaurant Shift Manager
Krab Kingz LLC Liberty Hill
03.2022 - Current
Assistant Operations Manager
College Hunks Hauling Junk & Moving
03.2022 - Current
Notary Public
01-2022
Life & Health Insurance License
10-2021
Project Coordinator, Sales/Service Coordinator
Office Depot, Business Solutions Division
09.2017 - 11.2019
Account Manager - B2B Business Development
Charter Spectrum Business
09.2016 - 04.2017
Assistant Project Supervisor
ADT Security
05.2014 - 03.2016
BBA - Technical Management
DeVry University
01.2005 - 11.2007
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
07.2002 - 11.2004
Business Administration And Management
Saint Augustine's University
08.1997 - 07.2000
Financial Management & Accounting
Keller Graduate School Of Management
Project Management
Colorado Technical University
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