Grover Lewis III
Castalia,OH
Summary
Knowledgeable Installer offering years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
11
11
years of professional experience
Work History
Floor Installer
Emerald Finishing Group
Medina, OH
05.2024 - Current
- Protected surfaces from avoidable damages by using correct forming, bracing, preparation, and finishing techniques.
- Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Cut flooring material to fit around obstructions using hand tools, dies and special equipment.
- Maintained clean work areas throughout project duration.
- Repaired damaged or cracked concrete flooring with epoxy patches.
- Set up diamond grinding machines for jobs according to customer specifications.
Epoxy Installer
Side Jobs
07.2022 - Current
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Delivered high-quality finishes by utilizing advanced equipment and tools for precision epoxy applications.
- Reduced material waste with precise measurements and efficient use of resources during projects.
Sales Manager
Lids Hat World
06.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Forklift Operator
Penske
05.2022 - 01.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Utility Line Locator, Installer, Machine Operator
Vipperman Construction LLC
04.2020 - 04.2022
- Collaborated with other utility companies to share critical information about underground infrastructure.
- Adhered to all regulatory requirements and company policies while performing tasks related to utility line location services.
- Provided detailed documentation of utility line locations, facilitating accurate planning and construction processes.
- Completed extensive training on industry best practices, ensuring high-quality service delivery when locating utility lines.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
House Keeper
Great Wolf Lodge
11.2019 - 01.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Park Ranger
African Wildlife Safari
03.2019 - 10.2019
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
- Assisted in wildlife management initiatives for maintaining healthy ecosystems within the park.
Janitor
Kasper Toyota
07.2017 - 06.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Delivery Driver
Village Pizza LLC
05.2017 - 02.2018
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Life Guard
Maui Sands Resort
10.2016 - 04.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Landscaper
Barnes Nursery
03.2016 - 10.2016
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Sandwich Artist
Subway
04.2015 - 11.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Games Associate
Cedar Point Amusement Park
04.2014 - 11.2014
- Participated actively in weekly staff meetings to discuss current challenges faced within the workplace promptly addressing areas needing improvement or attention from management teams.
- Streamlined event scheduling processes through effective organization of tournament sign-ups, reducing wait times for participants significantly.
- Collaborated with team members to plan and execute engaging gaming events, attracting new players and fostering community involvement.
- Assisted in the development of promotional materials for upcoming games, contributing to increased sales and brand awareness.
Education
High School Diploma -
Townsend Community High School
Castalia06.2019
Skills
- Attention to Detail
- Time Management
- Positive Attitude
- Power Tool Operation
- Customer Service
- Following safety practices
- Flooring
- Plumbing
- Strong Work Ethic
- Good Communication
- Machinery Operation
- Teamwork and Collaboration
- Hand tool usage
- Vinyl plank installation
- Power tools operation
- Concrete epoxy coating
- Vinyl installation
- Tile installation
- Demolition
- Existing floor removal
- Hospitality and accommodation
Skills
Attention to Detail
Timeline
Floor Installer
Emerald Finishing Group
05.2024 - Current
Epoxy Installer
Side Jobs
07.2022 - Current
Sales Manager
Lids Hat World
06.2022 - Current
Forklift Operator
Penske
05.2022 - 01.2023
Utility Line Locator, Installer, Machine Operator
Vipperman Construction LLC
04.2020 - 04.2022
House Keeper
Great Wolf Lodge
11.2019 - 01.2020
Park Ranger
African Wildlife Safari
03.2019 - 10.2019
Janitor
Kasper Toyota
07.2017 - 06.2018
Delivery Driver
Village Pizza LLC
05.2017 - 02.2018
Life Guard
Maui Sands Resort
10.2016 - 04.2017
Landscaper
Barnes Nursery
03.2016 - 10.2016
Sandwich Artist
Subway
04.2015 - 11.2015
Games Associate
Cedar Point Amusement Park
04.2014 - 11.2014
High School Diploma -
Townsend Community High School
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