Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gianni Palenzuela

Pembroke Pines,FL

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Store sales and markets. Committed to exceeding goals, customer service, working closely with coworkers and closing sales efficiently. Expertise in various sales tactics and Customer service.

Overview

2
2
years of professional experience

Work History

SALES- Store Specialist Customer Service Bilingual

Sherwin-Williams
12.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Developed strong relationships with customers, resulting in repeat business and increased sales.
  • Collaborated with team members to achieve monthly sales targets and improve overall store performance.
  • Trained new employees on store policies and procedures, contributing to a cohesive work environment.
  • Implemented effective loss prevention strategies, reducing instances of theft and shrinkage.
  • Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
  • Supported store management in achieving operational goals through efficient task delegation and teamwork.
  • Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Lead Sales Coordinator

Sherwin-Williams
02.2022 - 12.2023
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Set up appointments with potential and current customers to promote new products and services via lead gen.
  • Enhanced product presentation and working alongside sales representatives.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Maintained store visual standards by setting up Plan-O-Grams as needed, updating sales tags, cleaning store front, and restocking.
  • Monitored sales team performance and provided constructive feedback.
  • Provided leadership, guidance and direction to the team members, offering assistance with any need at any time.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations and converting customers to our products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

West Broward High School
Pembroke Pines, FL
05.2018

Skills

  • Customer Service
  • Sales Promotions
  • Client Relationship Building
  • Lead Generation
  • Shift Scheduling
  • Bilingual
  • Teamwork and Collaboration
  • Staff Training and Development
  • POS System Expertise
  • Positive Customer Experience
  • Inventory Oversight
  • Understanding Market Segment Sales

Accomplishments

  • Achieved Opening over 100 charge accounts in 2022 by talking efficiently with customers and providing services, and services that they were extremely satisfied with.
  • Helped company after Hurricane Ian to West side of Florida and help out stores in short staffed problems, while my tenure there I was able to open 5 charge accounts sold 3 machines, and got extremely satisfied customers.

Languages

Spanish
Native or Bilingual

Timeline

SALES- Store Specialist Customer Service Bilingual

Sherwin-Williams
12.2023 - Current

Lead Sales Coordinator

Sherwin-Williams
02.2022 - 12.2023

High School Diploma -

West Broward High School

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Gianni Palenzuela