Gryphon Ketterling
Boulder,CO
Summary
Results driven professional with a strong background in operations management, team leadership, and executing exceptional customer experiences. Known for improving workflows, strengthening team performance, and fostering robust consumer relationships. Proven ability to solve problems and adapt in dynamic environments. Eager to join a leadership role utilizing analytical skills and business insights to support operations. I am passionate about creating impactful solutions that align with an organizations goals.
Overview
9
9
years of professional experience
Work History
Manager
Sweetgreen
Boulder, CO
09.2025 - Current
- Operate all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
- Drive sales and increase profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
- Lead full employee lifecycle from application to termination while fostering a culture of trust, transparency, and inclusion.
Catering Director & Manager
Illegal Petes
Boulder, CO
05.2023 - 09.2025
- Execute excellent customer service, serving delicious food, inspiring and developing team, and maintaining best in class restaurant operations.
- Implemented 'Pete's Way' training techniques to uphold customer service protocols and ensure compliance with cash handling safety procedures.
- Assessed candidate qualifications and determined hiring outcomes to address seasonal staffing and operational needs.
- Established business catering standard operating procedures and protocols to enhance service consistency.
Data Analyst
Scientific Aviation- Champion X
Boulder, CO
09.2021 - 05.2023
- Utilized knowledge of methane emission quantification to better customer understanding of 'SOOFIE' system benefits.
- Monitored issues using proprietary tracking software and ensured account representatives received timely updates on critical data anomalies.
- Delivered technical support for report dashboards and analytical tools.
Crew Lead Washer
Top Gun Pressure Washing
CO
04.2020 - 10.2021
- Drive and operated heavy machinery to various worksites spanning across Colorado and Wyoming.
- Led daily crew operations to ensure compliance with OSHA safety protocols during pressure washing operations.
- Mentored team members, fostering skill development, and trained effective use of high-power equipment and tools.
Assistant Manager
Road Runner Sports
Westminster, CO
02.2019 - 07.2020
- Scheduled team coaching sessions to enhance performance. Maintained sales goals through effective communication. Aided in visual merchandising to improve product presentation.
- Implemented up-selling techniques to increase product sales and align offerings with customer needs.
- Directed daily store operations, managing staff and overseeing inventory control.
Insurance Salesman
Bankers Life
Saint Louis, MO
07.2017 - 12.2018
- State licensed to sell a wide array of insurance products offering clients impactful lifelong financial solutions.
- Guided clients in selecting optimal coverage plans tailored to individual needs.
- Cultivated relationships with potential clients through strategic cold-calling and networking initiatives.
Education
B.A. - Business Administration
Webster University
St. Louis, MOSkills
- Adaptability and flexibility
- Time & performance management
- Positive attitude
- Operations management
- Sales strategies and foresight
- Staff development, training, and mentoring
- Business administration & development understanding
- Analytical problem solving and decision making
- Customer relationship management (CRM)
- SOP development
Timeline
Manager
Sweetgreen
09.2025 - Current
Catering Director & Manager
Illegal Petes
05.2023 - 09.2025
Data Analyst
Scientific Aviation- Champion X
09.2021 - 05.2023
Crew Lead Washer
Top Gun Pressure Washing
04.2020 - 10.2021
Assistant Manager
Road Runner Sports
02.2019 - 07.2020
Insurance Salesman
Bankers Life
07.2017 - 12.2018
B.A. - Business Administration
Webster University
Statement
Committed to integrity and continuous growth while striving to bring authenticity, adaptability, and consistent measurable results to every role. I take initiative to learn and improve, and I thrive in environments where problem solving collaboration lead to accomplishing established goals.