Gisel Silva, MSG
Downey,CA
Summary
Communicative Family Advocate with respect for diverse values and cultures. Determined professional with 10 years of experience supporting families and family caregivers that care for loved ones with cognitive impairments, neurological disorders and traumatic brain injuries. Remains calm and poised in all types of situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Consultant
USC Family Caregiver Support Center
09.2018 - Current
- Conduct caregiver intakes, assessments, and diagnostic sessions for individuals, couples and families
- Provide referrals, short-term counseling, case management, and crisis intervention services
- Lead clients to develop strategies for conflict resolution.
- Review and evaluate client progress and establish follow-up contact case management
- Plan, conduct, teach and facilitate caregiver support groups, education/trainings web based and outreach (in-person, telephone, and internet)
- Manage budgets for respite and supplemental supply grants to award clients.
- Collaborate with multidisciplinary teams to develop comprehensive care plans that addressed the unique needs of each client.
- Establish trust with clients by maintaining open lines of communication and providing empathetic guidance throughout the consultation process.
- Develop strong rapport with clients, fostering a supportive environment where families felt comfortable discussing sensitive issues openly.
- Maintain detailed records of client interactions, ensuring accurate documentation of services provided and outcomes achieved.
- Coordinate with other professionals in supporting client families, including therapists, social workers, and educators, to provide a comprehensive approach to care.
- Manage heavy caseloads of 140 cases using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identify available community resources and programs for families of disabled children.
- Document data and complete accurate updates to case records.
- Assist families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitate family meetings to ensure communication and collaboration between family members.
- Conduct outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitate groups to address specific needs such as grief and social skills.
Home Based Care Coordinator
Human Services Association
07.2013 - 08.2018
- Coordinated two agency grant programs including the Home-Based Care Program and the Registry, which includes the supervision of approximately four employees and undergraduate interns and over 100 client cases
- Managed grant budget for Support Services and Family Caregiver Support Programs
- Responsible for client eligibility screening and intake via telephone and/or face-to-face
- Conduct monthly outreach activities and presentations in the community regarding program benefits and eligibility
- Maintain accurate client files with up-to-date activities recorded on progress notes for monthly reporting and auditing purposes
- Collaborate with State and County agencies, as well as private healthcare providers
- Answer telephone calls and e-mail inquiries.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Completed resident assessments in accordance with current regulations and guidelines.
Case Aide
Human Services Association
11.2012 - 06.2013
- Assisted walk-in and over-the-phone clients with program resources, information and guidance about agency services. Assisted over 20 clients a day.
- Assessed English and Spanish speaking clients with program eligibility as well as assisted in the completion of program applications.
- Responsible for client data entry and monitoring reassessments into the County database
- Provided case aide assistance to care mangers by preparing case charts and case terminations.
- Coordinated and organized department grants including SCAN and the Community Development Block Grant.
Intern
Human Services Association
11.2012 - 11.2012
- Assisted Alzheimer’s Day Care of 20 clients by providing a caring and supportive environment.
- Provided services to program clients with arts and crafts, games and mental exercises
- Performed administrative duties such as making phone calls to in-home caregivers on registry list
- Responsible for clerical duties such as returning phone calls for program recipients.
Education
Master of Science - Gerontology
University of Southern California
Los Angeles, CA05.2023
Bachelor of Arts - Family And Consumer Sciences Family Life Education
California State University - Long Beach
Long Beach, CA05.2013
Skills
- Self-Care Techniques
- Resource Coordination
- Active Listening
- Needs Assessment
- Community Outreach
- Stress Management
- Case Management
- Group Facilitation
- Eligibility Assessments
- Client Education
Certification
CDP-Certified Dementia Practitioner
Languages
Spanish
Native or Bilingual
Timeline
Family Consultant
USC Family Caregiver Support Center
09.2018 - Current
Home Based Care Coordinator
Human Services Association
07.2013 - 08.2018
Intern
Human Services Association
11.2012 - 11.2012
Case Aide
Human Services Association
11.2012 - 06.2013
Master of Science - Gerontology
University of Southern California
Bachelor of Arts - Family And Consumer Sciences Family Life Education
California State University - Long Beach
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