Summary
Overview
Work History
Education
Skills
References
Timeline
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G Tevin Wickland

Brooklyn,NY

Summary

Upbeat, customer-focused Sales Associate with 17 years of experience in retail environments. Commended for honesty, hard work and positive attitude. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Organized with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Comfortable standing for long periods of time and safely lifting heavy loads. Skilled at managing money & consistently accurate in drawer reconciliation.

Overview

17
17
years of professional experience

Work History

PRODUCT ZONE SPECIALIST

Apple
Brooklyn, NY
08.2022 - 11.2023
  • Maintained optimal service experience by building and nurturing relationships with clients and customers.
  • Assisted customers in locating the right product for their needs.
  • Performed daily inventory checks and restocked shelves as needed.
  • Supported store operations by unloading shipments, stocking shelves, and organizing backroom storage area.
  • Responding promptly to inquiries and resolving issues efficiently.
  • Updated records on existing stock levels, inventory movements, and price changes.
  • Assisted in training new staff on proper methods for stocking shelves.
  • Managed online orders through company's e-commerce platform.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assisted customers over the phone regarding store operations, product information and order placement.

CREW MEMBER

Trader Joes
Brooklyn, NY
01.2018 - 01.2023
  • Maintained productive, positive customer relations while taking ownership of refrigerated goods department in store.
  • Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
  • Maintained inventory records and updated stock lists on a regular basis.
  • Organized warehouse space for efficient storage of goods.
  • Identified damaged or defective items and reported them to supervisor immediately.
  • Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, in order to avoid accidents or injuries on the job site.
  • Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
  • Monitored expiration dates on food products to ensure quality control measures were met.
  • Set up displays for seasonal promotions or events in accordance with company guidelines.
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.

RESPONSIBLE

H&M
New York, NY
10.2013 - 11.2017
  • Maintained positive and efficient customer relationships while resolving store and customer-related issues.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Exchanged merchandise for customers and accepted returns.

Education

ASSOCIATE DEGREE OF SCIENCE - MENTAL HEALTH & PUBLIC SERVICES -

Kingsborough Community College

HIGHSCHOOL DIPLOMA - ANIMATION & MEDIA ARTS -

Art & Design High School

Skills

  • Customer Service
  • Currency counting
  • Clear Communication
  • Cash Drawer Balancing
  • Operations Support
  • Shipment Palletization
  • Order Fulfillment
  • Loading and unloading
  • Storage Organization
  • Inventory Tracking
  • Heavy Lifting

References

References available upon request.

Timeline

PRODUCT ZONE SPECIALIST

Apple
08.2022 - 11.2023

CREW MEMBER

Trader Joes
01.2018 - 01.2023

RESPONSIBLE

H&M
10.2013 - 11.2017

ASSOCIATE DEGREE OF SCIENCE - MENTAL HEALTH & PUBLIC SERVICES -

Kingsborough Community College

HIGHSCHOOL DIPLOMA - ANIMATION & MEDIA ARTS -

Art & Design High School

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