Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Corder

McKinney

Summary

Customer Success Manager with a proven track record at Frog Street Press, excelling in software implementation and customer relationship management. Expert in data analysis and process improvement, I have driven high customer retention rates and enhanced user engagement through tailored onboarding and strategic collaboration. Committed to delivering exceptional results and fostering strong client partnerships.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Frog Street Press
Southlake
03.2023 - Current
  • Created and maintained strong relations with large market stakeholders at public and private education centers, ensuring utilization and satisfaction with Frog Street's suite of educational solutions and services.
  • Provided expert guidance and product training to educators and administrators, improving the use of Frog Street's curriculum and technology tools to enhance classroom learning.
  • Proactively identified customer challenges and worked collabortabiely to resolve issues, resulting in a high customer retention rate and satisfaction scores.
  • Led onboarding sessions for new customers, tailoring technology and communications to meet the specific needs of each educational institution, ensuring easy and efficient adoption of products and services.
  • Collaborated cross department with other teams (sales, product, and support) to deliver actionable insights and feedback for both internal and external processes, contributing to product improvements and new feature development.
  • Created and customized training materials, webinars, and workshops to empower customers to maximize thei mpact of their investment in Frog Street's resources.
  • Monitored key performance indicators to assess customer health and take proactive steps to reduce turnover and improve user engagement.

Software Implementation Specialist

Review Wave
Mckinney
05.2022 - 03.2023
  • As an Onboarding Specialist I assist clients with implementation of our software and consult best practices to ensure a smooth transition to our services.
  • Installed, configured, tested, and maintained operating systems, application software and system management tools.
  • Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Managed use of varios types of databases and configured, installed, and upgrade new ones.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Tested functional and compatbility of new programs or updates in comparison to existing applications.
  • Advised developers on problems with databases, performance, and other issues.
  • Proved successful working within tight deadlines and fast-paced enviroments.

Customer Success Manager

Review Wave
Mckinney
01.2022 - 05.2022
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Create customer support strategy to increase customer retention.
  • Developed documentation and logs of implemented solutions and generated submitted reports.
  • Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback
  • Gained customer acceptance by demonstrating cost reductions and operations improvments.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Managed technical integration, systems engineering program management, customer support, and program management.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Paraprofessional Educator

Celina ISD
Celina
08.2018 - 01.2022
  • Provided support to help students with special needs learn and grow
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address personal issues.

Life Insurance Agent

Globe Life And Accident Insurance Company
Mckinney
09.2016 - 08.2018
  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales in department 30%.
  • Attended continuing education course and workshops to gain additional insurance industry knowledge.
  • Exceeded corporate quotes for monthly policy sales.
  • Obtained underwriting approval by completing application for coverage.
  • Promoted products and services using upselling and other sales strategies.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

Education

Bachelor of Science - Business Administration And Management

Texas Tech University
Lubbock, TX
08-2015

Skills

  • Software implementation
  • Technical support
  • Data analysis
  • Customer relationship management
  • Problem solving
  • Collaboration skills
  • Performance monitoring
  • Onboarding processes
  • Process improvement
  • Database management
  • Documentation skills
  • Communication skills
  • Software troubleshooting
  • Microsoft office
  • Microsoft Excel
  • Identifying errors
  • Salesforce expert
  • Spreadsheet management
  • Strategic sales
  • Trained in Salesforce
  • Market awareness

Timeline

Customer Success Manager

Frog Street Press
03.2023 - Current

Software Implementation Specialist

Review Wave
05.2022 - 03.2023

Customer Success Manager

Review Wave
01.2022 - 05.2022

Paraprofessional Educator

Celina ISD
08.2018 - 01.2022

Life Insurance Agent

Globe Life And Accident Insurance Company
09.2016 - 08.2018

Bachelor of Science - Business Administration And Management

Texas Tech University

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Zachary Corder