Gregory Hornback
Glen Ellyn,IL
Summary
In short, I would describe myself as hardworking, organized, timely and overall a people person. With over 25 years in customer engaged job roles, I believe with the necessary training I can provide a great benefit to your organization.
Overview
25
25
years of professional experience
Work History
Barber/Stylist
Elevate Salon
02.2023 - Current
- Develop long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrate exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Maintain a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Exhibit positive energy and professionalism when dealing with clients and staff.
- Strive to learn new concepts, techniques and trends to enhance client satisfaction.
- Deliver prompt service to prioritize customer needs.
- Adapt to the wide variety of personality types appropriately to help create rapport and customer confidence.
Barber/Stylist
Salon Hype
01.2011 - 02.2023
- Same as current position listed above.
Barber/Stylist
Mia Alexandra Salon & Spa
01.2004 - 01.2011
- Same as current position.
Customer Service Supervisor
Mario Tricoci Hair Salon & Day Spa
01.2002 - 01.2004
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and trained new customer service representative.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained order and customer satisfaction in a fast paced work environment.
- Calculated retail order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Mario Tricoci Hair Salon & Day Spa
05.1999 - 01.2002
- Answered constant flow of customer calls with minimal wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Willowbrook High School
Villa Park, IL06.2002
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Cleaning and sanitation
- Equipment Maintenance
- Interpersonal abilities
- Outstanding client retention
- Problem-solving abilities
- Conflict Resolution
- De-Escalation Techniques
- [State] Licensed Cosmetologist
Timeline
Barber/Stylist
Elevate Salon
02.2023 - Current
Barber/Stylist
Salon Hype
01.2011 - 02.2023
Barber/Stylist
Mia Alexandra Salon & Spa
01.2004 - 01.2011
Customer Service Supervisor
Mario Tricoci Hair Salon & Day Spa
01.2002 - 01.2004
Customer Service Representative
Mario Tricoci Hair Salon & Day Spa
05.1999 - 01.2002
High School Diploma -
Willowbrook High School
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