Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Acuna

Amarillo

Summary

With a proven track record at John Marmaduke, I excel in preventive maintenance and exceptional organization, enhancing operational efficiency and family satisfaction. My leadership in staff training and safety management significantly reduced costs, achieving notable improvements in household and workplace environments.

Overview

21
21
years of professional experience

Work History

House Manager

John Marmaduke
01.2013 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Oversaw budget to manage expenditures and control costs.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Assisted residents with daily hygiene and living tasks.
  • Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.

House and Pet Sitter

Craig Jones
01.2005 - 02.2013
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Communicated with homeowner via phone or text.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
  • Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
  • Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
  • Ensured the safety and security of clients'' homes by conducting thorough checks and implementing preventative measures.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Cared for houseplants by frequently watering during owners' absence.
  • Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
  • Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.
  • Maintained detailed logs of daily activities for both house care responsibilities and pet care tasks to ensure transparency with clients upon their return.
  • Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
  • Mitigated potential issues by proactively addressing any signs of stress or anxiety in pets under my care.
  • Addressed any behavioral challenges presented by pets using positive reinforcement techniques grounded in patience understanding.
  • Collected, forwarded or signed for mail, packages, or home services.
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Cleaned out fridge and freezer of perishable items likely to spoil before use.
  • Set security system using passcode and kept appropriately armed while at property and away.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided assistance with medication management.
  • Provided emotional support and companionship to clients.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Facilitated transportation to and from appointments.

Restaurant Manager

El Camarón Loco
03.2004 - 02.2008
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.

Education

North High School
Denver, CO
05.1989

Skills

  • Calendar management
  • Preventive Maintenance
  • Exceptional organization
  • Appointment coordination
  • Safety management
  • Employee scheduling
  • Staff training

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

House Manager

John Marmaduke
01.2013 - Current

House and Pet Sitter

Craig Jones
01.2005 - 02.2013

Restaurant Manager

El Camarón Loco
03.2004 - 02.2008

North High School

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Guadalupe Acuna