Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Guadalupe Adame

Santa Ana,CA

Summary

Versatile and dynamic, with a proven track record at Seven Eleven for enhancing customer satisfaction and streamlining operations. Skilled in money handling and compassionate care, I excel in multitasking and team leadership, significantly improving efficiency and team cohesion.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Manager

Seven Eleven
03.2022 - Current

• Provide customer service

• Maintains interior and exterior store image standards by general store cleaning and by providing routine maintenance to all beverage and food service equipment

• Receives vendors and ensures invoices balance with delivery in accordance with store policy and company loss prevention practices

• Completes shift worksheets by verifying lottery and cigarette counts and where applicable, gasoline pump readings

• Ensures merchandise is properly rotated, faced, correctly priced and clean

• Carries out procedures as assigned by the Store Manager

• Follows all policies and procedures

• Adheres to Food Safe and sanitation requirements

• Adheres to safety practices and security practices

• Performs specialized job duties related to such positions

• Banking procedures with Brinks company

• Assists in training of junior staff

• Keeping temperatures of all food items and preparation of food

• Taking inventory of products and restocking shelves as needed

• Managing the POS system to administer refunds or process payments for customers

• Making money orders

• Sale and reimbursement of lottery ticket scratchers and lottery machine

• Orders

• Keeping a team of 15+ in order

• Bank deposits and cashing summaries.

• Weekly company meetings to ensure our standards are up to par

Personal Caregiver

In Home Supportive Services
03.1999 - Current

•Plan, purchased, prepared and served balanced meals and snacks according to dietary restrictions

•Patiently assist client with bathing, grooming, continence care and other hygiene needs

•Monitor, document and provide patient reminder to take medications or nutritional supplements

•Coordinate and accompany patient to doctor's appointments and to complete errands

•Provide excellent patient care by assisting client with Assisted Daily Living (ADLS)

Barista/Guest Services

Target
01.2014 - 11.2016

• Responsible for duties as a cash register key holder

• Provided customer service and responsible for de escalating customer complaints at the cash registers

• Managed 17 cash registers to ensure outstanding customer service and that tills had adequate change

• Provided support, training and guidance to cash register employees

• Oversaw guest services to process merchandise returns, exchanges and store credit

• Ran the Starbucks within Target preparing food and beverages and processing customer payments on the cash

register

Cashier/Reciever

Smart & Final Extra
11.2016 - 02.2018

•Provide excellent customer service answering questions about merchandise and store policies

• Responsible for receiving merchandise from delivery trucks utilizing manual and electronic pallet jacks

• Operate cashier register and process customer transactions and returns

• Oversee the merchandising and inventory for the liquor department

• Assist with merchandise price changes during graveyard shifts

• Perform food preparation according to food handling safety procedures

• Recieved all vendors and deliveries with a DEX system

Education

High School Diploma - Business Management

Santa Ana College
Santa Ana, CA

Skills

  • Money Handling
  • Customer Service
  • Hiring and Training
  • Employee Coaching and Mentoring
  • Attention to Detail
  • Schedule Management
  • Multitasking
  • Organizational Skills
  • Time Management
  • Computer Skills
  • Team Leadership
  • Dependable and Responsible
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Emotional Support
  • Meal Preparation
  • Compassionate Care
  • Medication and Appointment Reminders
  • HIPAA Compliance
  • Medication Administration
  • Language Fluency
  • Disability Support

Certification

Certified Medical Assistant

Certified CPR trained

Food & safety handlers certification

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Seven Eleven
03.2022 - Current

Cashier/Reciever

Smart & Final Extra
11.2016 - 02.2018

Barista/Guest Services

Target
01.2014 - 11.2016

Personal Caregiver

In Home Supportive Services
03.1999 - Current

High School Diploma - Business Management

Santa Ana College
Guadalupe Adame