Guadalupe Alcala
Victorville,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
24
24
years of professional experience
Work History
Account Manager
Rent A Wheel
07.2022 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Contributed to team objectives in fast-paced environment.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Developed and implemented strategies to increase client retention.
Packer
Amphastar Pharmaceuticals
11.2021 - 06.2022
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Monitored packaging machinery to make needed adjustments.
- Recorded product, packaging and order information on specified forms.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Complied with safety, health, and environmental regulations as prescribed by law.
Team Leader
Jack In The Box
08.2009 - 08.2011
- Generated reports detailing findings and recommendations.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Leader
Del Taco
06.2000 - 08.2009
- Generated reports detailing findings and recommendations.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Bachelors of Science of Management
University of Phoenix
Tempe, AZ05.2024
Associate of Science - Criminal Justice
Everest College
San Bernardino, CA07.2014
High School Diploma -
Victor Valley High School
Victorville, CA06.2003
Skills
Strategic Planning
Supplier Auditing
Client acquisition
Internal Auditing
Outbound telephone marketing
Account Management
Account Servicing
Sales tactics
Prioritizing workflows
Goals and performance
Client rapport
Account servicing skills
Client Relationship Management
Sales Techniques
Issue Resolution
Sales Reporting
Data Analytics
Client Relationship Building
Complaint Management
Account development
Performance Tracking
[Software] expertise
Customer Relationship Management (CRM)
Cash Handling
Order Management
Customer Service
Processing payments
Staff Management
Schedule Management
Strategic Account Planning
Data-driven decision-making
Relationship building and management
Goal-Oriented
Accomplishments
Deans List full school year
Letter of Recommendations
Graduated with a 3.59 GPA
Languages
Spanish
Full Professional
Timeline
Account Manager
Rent A Wheel
07.2022 - Current
Packer
Amphastar Pharmaceuticals
11.2021 - 06.2022
Team Leader
Jack In The Box
08.2009 - 08.2011
Team Leader
Del Taco
06.2000 - 08.2009
Bachelor of Science - Bachelors of Science of Management
University of Phoenix
Associate of Science - Criminal Justice
Everest College
High School Diploma -
Victor Valley High School
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