Guadalupe Alejo
Sacramento,CA
Summary
Compassionate, bilingual in Spanish and English Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
7
7
years of professional experience
Work History
CNA Student
Sac Med Training (ACC Care Center)
Sacramento , US
2024.01 - 2024.02
- Assisted patients with activities of daily living, such as bathing, dressing, grooming and eating.
- Provided emotional support to patient and family members.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Transported patients between departments within the facility using wheelchairs or strhers.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Encouraged patient participation in therapeutic activities such as walking, strhing exercises or physical therapy sessions.
- Gave verbal assistance to non-English speaking patients when needed for communication purposes.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
Enrollment Service Representative
Maximus Federal Services
Sacramento, CA
2022.09 - 2023.12
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Working alongside State eligibility workers in order to provide necessary help to beneficiaries looking to switch health plans
- Operated state programs, MEDS, in order to gather accurate and current information of beneficiaries
- Enrolled beneficiaries into health plans for medi-cal
- Mailed beneficiaries documents to necessary departments.
Customer Service Manager
Hobby Lobby
Sacramento , CA
2020.10 - 2022.03
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Sales Associate
Ross Dress for Less
Sacramento , CA
2019.10 - 2020.03
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
Waitress
Ryde Hotel Brunch Restaurant
Walnut Grove , CA
2017.05 - 2019.05
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Certified Nursing Assistant License - Nursing Assistance
Sac Med Training
Sacramento 2024-01
High School Diploma -
Valley High School
Sacramento, CA05.2019
Skills
- Conflict resolution techniques
- Skilled multi-tasker
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer/Client Data Confidentiality
- Customer Inquiry and Response
- Outbound Calling
- Vital Sign Recording
- Care Delivery
- Charting
- Hipaa Compliance
Timeline
CNA Student
Sac Med Training (ACC Care Center)
2024.01 - 2024.02
Enrollment Service Representative
Maximus Federal Services
2022.09 - 2023.12
Customer Service Manager
Hobby Lobby
2020.10 - 2022.03
Sales Associate
Ross Dress for Less
2019.10 - 2020.03
Waitress
Ryde Hotel Brunch Restaurant
2017.05 - 2019.05
Certified Nursing Assistant License - Nursing Assistance
Sac Med Training
High School Diploma -
Valley High School
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