Guadalupe Alejo
Sacramento,CA
Summary
Compassionate, bilingual in Spanish and English Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
7
7
years of professional experience
Work History
CNA Student
Sac Med Training (ACC Care Center)
Sacramento, US
01.2024 - 02.2024
- Assisted patients with activities of daily living, such as bathing, dressing, grooming and eating.
- Provided emotional support to patient and family members.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Transported patients between departments within the facility using wheelchairs or strhers.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Encouraged patient participation in therapeutic activities such as walking, strhing exercises or physical therapy sessions.
- Gave verbal assistance to non-English speaking patients when needed for communication purposes.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
Enrollment Service Representative
Maximus Federal Services
Sacramento, CA
09.2022 - 12.2023
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Working alongside State eligibility workers in order to provide necessary help to beneficiaries looking to switch health plans
- Operated state programs, MEDS, in order to gather accurate and current information of beneficiaries
- Enrolled beneficiaries into health plans for medi-cal
- Mailed beneficiaries documents to necessary departments.
Customer Service Manager
Hobby Lobby
Sacramento, CA
10.2020 - 03.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Sales Associate
Ross Dress for Less
Sacramento, CA
10.2019 - 03.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
Waitress
Ryde Hotel Brunch Restaurant
Walnut Grove, CA
05.2017 - 05.2019
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Certified Nursing Assistant License - Nursing Assistance
Sac Med Training
Sacramento 01-2024
High School Diploma -
Valley High School
Sacramento, CA05.2019
Skills
- Conflict resolution techniques
- Skilled multi-tasker
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer/Client Data Confidentiality
- Customer Inquiry and Response
- Outbound Calling
- Vital Sign Recording
- Care Delivery
- Charting
- Hipaa Compliance
Timeline
CNA Student
Sac Med Training (ACC Care Center)
01.2024 - 02.2024
Enrollment Service Representative
Maximus Federal Services
09.2022 - 12.2023
Customer Service Manager
Hobby Lobby
10.2020 - 03.2022
Sales Associate
Ross Dress for Less
10.2019 - 03.2020
Waitress
Ryde Hotel Brunch Restaurant
05.2017 - 05.2019
Certified Nursing Assistant License - Nursing Assistance
Sac Med Training
High School Diploma -
Valley High School
Similar Profiles
Isabell StaplesIsabell Staples
Certified Nursing Assistant at ACC Care CenterCertified Nursing Assistant at ACC Care Center
Mohamed AbouhadimaMohamed Abouhadima
Electrophysiology Fellow at Critical Care Med.,EHRA Recognized Training CentreElectrophysiology Fellow at Critical Care Med.,EHRA Recognized Training Centre
Areda NealAreda Neal
Independent trainer at Med-Cert Training CenterIndependent trainer at Med-Cert Training Center