Guadalupe Alvarez
Moorpark ,CA
Summary
Proven leader with a track record of enhancing patient safety and recovery outcomes at Montare through effective mental health counseling and crisis intervention. Skilled in Kronos Workforce Payroll and adept at empathy development, I excel in fast-paced environments, demonstrating exceptional organization and prioritization. Achieved significant improvements in treatment effectiveness and patient-staff safety, underscoring a commitment to quality care and operational excellence. Compassionate team layer with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Montare
05.2024 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
- Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
Campus Supervisor
Moorpark Unified School District
01.2023 - Current
- Enhanced campus safety by conducting routine patrols and monitoring security systems.
- Reduced incidents of vandalism by implementing preventative measures and working closely with the maintenance team.
- Supported student success by addressing behavioral issues and enforcing school policies consistently.
- Collaborated with teachers and administrators to develop safety protocols for various campus events.
- Ensured compliance with state regulations regarding school safety through regular audits of procedures and documentation.
- Managed visitor access on campus, verifying identification, issuing passes, and maintaining accurate records for accountability purposes.
- Spearheaded efforts to reduce bullying incidents on-campus through targeted programming aimed at promoting inclusivity and respect among students.
- Evaluated current safety equipment''s functionality periodically so as it remains operational during emergencies.
Assistant Store Manager
Spirit Halloween
07.2023 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Payroll Specialist
Guitar Center
06.2022 - 02.2023
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated reports to track employee time and attendance.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed timecards and payroll data for team of employees.
- Maintained confidentiality of employee records and payroll information.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Updated employee files with new details such as changes in address or salary levels.
- Performed data entry tasks and maintained accurate records of employee payroll information.
HR Payroll Specialist
Windsor Terrace Healthcare Center
11.2017 - 04.2021
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Managed payroll data entry and processing for 200+ employees to comply with predetermined company guidelines.
- Uploaded time records into Kronos System and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reviewed time records for 200+ employees to verify accuracy of information.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Assisted accountant with both internal and external audits relating to processing of payroll.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Calculated payroll deductions by accurately using Excel system and processed payroll to meet preset requirements.
- Created and managed spreadsheets for leave calculations.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Prepared and monitored sick leave files and served as administrator of sick leave program.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
- Monitored compliance with generally accepted accounting principles and company procedures.
- Built and maintained contract calendars and managed set up for new banks for direct deposit and accrual year-end processes.
- Managed time entry batch for system-wide leave entered and changes, imported data for correct salary rate and monthly leave without pay (LWOP).
- Served as backup for payroll supervisor to process open record requests.
- Balanced and submitted bankruptcy report and child support for check disbursement.
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
- Served as a trusted resource for managers seeking guidance on complex payroll issues or interpretation of relevant policies and procedures.
Central Supply Clerk
Westlake Healthcare Center
07.2015 - 11.2017
- Prepared unit and organizational supply documentation.
- Oversaw supply requests, accountability and receipts.
- Maintained automated system for tracking group supplies and equipment.
- Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
- Planned and conducted annual section training.
- Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management.
- Settled and applied commodity contracts and issued and dispatched commodity sales invoices to customers.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Handled day-to-day shipping and receiving overseeing packages per day.
- Per day
Activities Assistant
Westlake Healthcare Center
07.2013 - 07.2015
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment and other special events.
- Provided respectful mobility assistance to individuals needing extra support.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Documented preferences and helped develop relevant activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Maintained master calendar and relevant records.
- Transported and escorted program participants to and from activities and on field trips.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Designed enjoyable and innovative customized training programs based upon fitness goals.
- Trained staff members on conducting events and following safety procedures.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
Education
High School Diploma -
Moorpark High School
06.2006
Skills
- Organization and Prioritization
- Kronos Workforce Payroll
- Microsoft Office & Excel
- Typing and 10-Key Entry
- Management and Customer service skills
- Attention to Detail
- Leadership
- Time Management
- E-Mail and Telephone Communication
- Dependable and Adaptable
- Patient support
- Conflict de-escalation
- ADL Assistance
- Mental health counseling
- Empathy Development
- Progress Monitoring
Certification
- Compliance Training - Every 12 months
- Leadership Training - Every 12 months
- Manager & Supervisor Training- Every 2 years
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- CA Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Worker
Montare
05.2024 - Current
Assistant Store Manager
Spirit Halloween
07.2023 - 11.2023
Campus Supervisor
Moorpark Unified School District
01.2023 - Current
Payroll Specialist
Guitar Center
06.2022 - 02.2023
HR Payroll Specialist
Windsor Terrace Healthcare Center
11.2017 - 04.2021
Central Supply Clerk
Westlake Healthcare Center
07.2015 - 11.2017
Activities Assistant
Westlake Healthcare Center
07.2013 - 07.2015
High School Diploma -
Moorpark High School
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