Guadalupe Arellano
Kannapolis,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
Fifth Third Bank
05.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Marketing Director
Bottomline Realty
02.2021 - 04.2023
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Greeted clients, showed apartments.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Communicated effectively with owners,
Sales Office Manager
Alva-Smith Allstate Agency
03.2020 - 02.2021
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Optimized internal communication channels, fostering an atmosphere of collaboration among team members.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Mentored junior team members, helping them develop valuable skills for career advancement within the company.
- Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
- Negotiated and executed contracts on behalf of department.
Insurance Sales Agent
Allstate Insurance
11.2014 - 03.2020
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
Education
High School Diploma -
J.M Robinson High School.
Concord, NC06.2009
Skills
- Issues Resolution
- Account Maintenance
- Upselling
- Loans
- Banking
- Attention to Detail
- Customer Service
- Relationship Building
- Paperwork Processing
- Cold-Calling
- Sales Presentations
- Making Offers
- Consultative Selling
- Budgeting and Allocation
- Budget Administration
- Social Media Marketing
- Maintenance Coordination
- Property Inspections
- Legal Compliance
- Property Management
- Real Estate Knowledge
- Event Planning
- Public Speaking
- Goal Setting
- Interpersonal Skills
- Problem Solving
- Time Management
- Notary Public
- Comparative Market Analysis
- Real Estate Law
- Property Tours and Inspections
Certification
- Real Estate License - January 2023
- Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Fifth Third Bank
05.2023 - Current
Marketing Director
Bottomline Realty
02.2021 - 04.2023
Sales Office Manager
Alva-Smith Allstate Agency
03.2020 - 02.2021
Insurance Sales Agent
Allstate Insurance
11.2014 - 03.2020
High School Diploma -
J.M Robinson High School.
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