Raul Arellano
Baldwin Park,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
Work History
Manager on Duty
Jason’s Gas And Mini-mart
01.2016 - Current
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Negotiated contracts with vendors and suppliers, securing favorable terms to reduce overall operating costs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Service Technician
Canon Business Solutions
08.2019 - 08.2020
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Service Technician
Savin Corp.
01.1986 - 08.1998
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Associate Of Applied Science - Electronics Technology
DeVry Institute of Technology
City Of Industry, CA05.1986
Skills
- Customer service focus
- Industry Awareness
- Sales and Marketing
- Inventory Control
- Technical knowledge
- Scheduling proficiency
- Problem-Solving
- Organizational Skills
- Task Prioritization
- Professionalism
- Problem Resolution
- Excellent Communication
- Decision-Making
- Professional and Courteous
- Good Judgment
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
Canon Business Solutions
08.2019 - 08.2020
Manager on Duty
Jason’s Gas And Mini-mart
01.2016 - Current
Service Technician
Savin Corp.
01.1986 - 08.1998
Associate Of Applied Science - Electronics Technology
DeVry Institute of Technology
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