Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

GUADALUPE ARELLANO

Kannapolis,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced with property management, focusing on tenant satisfaction, lease negotiations, and property maintenance. Utilizes effective communication and organizational skills to enhance property value and streamline operations. Track record of fostering positive tenant relationships and ensuring smooth property management processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

AR Administrator

Bottomline Property Managment
11.2024 - Current
  • Managed tenant communications to ensure clarity and compliance throughout eviction proceedings.
  • Managed case files and documents for eviction proceedings, ensuring accuracy and compliance with legal standards.
  • Assisted attorneys in preparing legal documents, including notices, pleadings, and motions for court filings.
  • Managed high-volume caseloads for timely eviction resolutions, ensuring client satisfaction.
  • Coordinated closely with law enforcement agencies during the execution of writs of possession to ensure smooth transitions.
  • Improved client retention rate through exceptional customer service and prompt resolution of eviction matters.

Personal Banker

Fifth Third Bank
05.2023 - Current
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.

Marketing Director

Bottomline Realty
02.2021 - 04.2023
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Communicated effectively with owners.

Sales Office Manager

Alva-Smith Allstate Agency
11.2014 - 02.2021
  • Improved sales team performance by implementing effective training programs and providing regular feedback.
  • Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
  • Managed sales targets effectively to ensure consistent growth in a highly competitive market.
  • Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
  • Mentored team members, helping them develop valuable skills for career advancement within the company.

Education

High School Diploma -

J.M Robinson High School
Concord, NC
06.2009

Skills

  • Customer Service
  • Relationship Building
  • Cold-Calling
  • Consultative Selling
  • Property Management
  • Real Estate Knowledge
  • Interpersonal Skills
  • Problem Solving
  • Notary Public
  • Property management
  • Court proceedings

Certification

  • Real Estate License - January 2023
  • Notary Public

LANGUAGES

Spanish
Native or Bilingual

Timeline

AR Administrator

Bottomline Property Managment
11.2024 - Current

Personal Banker

Fifth Third Bank
05.2023 - Current

Marketing Director

Bottomline Realty
02.2021 - 04.2023

Sales Office Manager

Alva-Smith Allstate Agency
11.2014 - 02.2021

High School Diploma -

J.M Robinson High School

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