Guadalupe Arredondo
La Vergne,TN
Summary
Highly motivated and exceptionally well-organized professional with five years of extensive experience within the banking industry. Demonstrates a proven track record of managing a diverse range of financial transactions in high-volume, fast-paced environments. Adept at conflict resolution, complex problem-solving, and delivering superior customer service. Recognized for strong attention to detail and a strategic approach to promoting company offerings and optimizing customer transactions.
Overview
6
6
years of professional experience
Work History
Universal Banker II
Truist Bank
Nashville, Tennessee
02.2021 - Current
- Established strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention.
- Educates clients on digital, self-service solution including ATMs, online, and mobile banking to make banking easier and enhance their service experience.
- Serve as a Team Lead in the absence of the supervisor to maintain seamless bank operations and procedures.
- Supported team sales process by checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
- Committed to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based training.
- Performed more complex transactions (with assistance as necessary) such as :large commerical deposits, vault/cash ordering, teller cash recycler, close out transactions, cash advances, loan exception clearing.
- Adheres to internal controls, operational procedures and risk management policies. Stays inform of all changes in policies and procedures to ensure compliance with current guidelines.
- Used good cash handling skills and attention to detail to maintain balanced cash box.
- Served as a key secondary contact for new account onboarding and client issue resolution. Proactively identified client needs to recommend tailored financial products and services while dynamically adjusting workload to support high-volume branch demands.
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
- Supported daily branch operations by completing opening and closing duties.
Education
GED Test Administrator
Nashville, TennesseeSkills
- Account management
- Relationship building/managing
- Bilingual Spanish/English fluent
- Deposit/withdrawal management
- Cash register operation
- Client relations
- Staff training and development
Timeline
Universal Banker II
Truist Bank
02.2021 - Current
GED Test Administrator