Guadalupe Arreola

• Established strong relationships with community partners to provide comprehensive resources for clients, ultimately improving their quality of life.
• Collaborated with multidisciplinary teams to ensure quality care for clients with complex needs, resulting in successful transitions to independent living situations.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
• Developed and implemented comprehensive case management plans to address client needs and goals

• Improved client outcomes by consistently monitoring progress, adjusting plans as needed, and maintaining regular communication with clients and stakeholders.
• Conducted community outreach initiatives targeting underserved populations, increasing awareness of available services and resources for non-English speaking individuals in need of case management support.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Monitored clients' progress and tracked client services to provide crisis interventions
• Collaborated with an interdisciplinary team to determine timely delivery of services

Emergency shelter Case Manager collaborates directly with personnel, families and children in identifying, developing, and implementing intervention strategies to address behavioral, academic, health, economic, attendance, issues specific to immigrants children.

• Maintains special knowledge and understanding of Case manager practices, state laws pertaining to immigrants children and, and state and local board policies.

• Skills in counseling, ability to communicate with children, teachers, • Ability to communicate well with personnel and central office staff while complying with the confidentiality requirements in local, state, and federal policies. (Oral and written communication skills) • Ability to work productively under pressures of time and volume.

• Evaluated treatment plans against individual goals and healthcare standards
• Assisted clients in identifying community resources and connecting with appropriate services

• Enhanced client satisfaction by effectively managing a diverse caseload and providing tailored support in both English and Spanish languages.
• Streamlined case documentation process, resulting in increased efficiency and improved collaboration among team members.

• Maintain a small caseload of unaccompanied children.
• Assess the needs of unaccompanied children in care, screen for human trafficking concerns, and facilitate the safe and timely release of UC.
• Complete intake assessments, individual service plans, reunification packets, and discharge plans.
• Identify prospective sponsors, facilitate the reunification process and assess appropriateness of release in accordance with ORR policy

Maintain contact with sponsor and family in home country regarding UC’s progress and needs and complete weekly documentation on all cases.

Review complete family reunification packets for accuracy.

Follow up with sponsor to discuss any issues identified in review of family reunification packet

Complete Release Request Worksheet, Case History (if applicable) and Verification of Release Forms; submit to ORR along with copy of Family Reunification Packet

Ensure UC is provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities; ensure UC is provided with appropriate phone numbers for follow-up.

Complete and submit notice to the EOIR form when Office of Refugee Resettlement (ORR) issues approved release for UC.

The Case Manager will provide disaster case management services to individuals and families impacted by disasters. The Case Manager will be responsible, under the supervision of the Case Management Supervisor, for completing needs assessments, developing case plans and making appropriate referrals for additional or ongoing services. The Case Manager will maintain appropriate contact with the client and ensure quality services are provided and needs addressed in a timely manner.

Case Manager is responsible for providing respond to disasters across the United States, working to connect families impacted by disasters. Immediate Disaster Case Management is a rapid disaster response program that provides operational support, technical assistance, outreach, initial triage and Disaster Case Management Services (DCM) to disaster survivors. In addition, the IDCM Team supports State, local and non-profit disaster case management capacity by augmenting and building capacity where none exist.

· Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)

· Assist UC during departure, as needed.

· Prepare, compile, submit, and maintain accurate records, UC case files, forms, statistics, and additional relevant information in accord with Agency policy, licensing and/or funding requirements

· Input and maintain accurate case file information in the ORR Portal

· Review and sign off on client records in accordance with licensing, Commission on Accreditation of Rehabilitation Facilities (CARF), and contract standards

· Participate in planning, coordinating, implementing, and evaluating designated social service program(s)

· Participate in workshops, seminars, education programs and other activities that promote professional growth and development

· Always Comply with HIPPA

• Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Increased social interaction among residents through facilitating group activities and fostering a sense of community.
• Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
• Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.

• Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
• Streamlined library operations by assisting in the accurate cataloging and organization of materials.
• Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
• Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.

· Prepare and maintain records of clients’ progress and services performed, reporting changes in client condition to manager or supervisor.

· Maintain confidentiality in all areas of client and program operations

· Must participate in weekly Treatment Team Meanings.

· Transport clients to locations outside the home, such as to physician’s offices, or on outings, using a motor vehicle.

· Instructors’ advice clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

· Attend and participate in training, workshops and in service provided by the program or outside agencies as requested.