Guadalupe Bahena
Aurora,IL
Summary
Highly-motivated student and employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
City of Naperville
Naperville, IL
09.2022 - Current
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
- Provided support to customers, helping them navigate through website features and functions to locate desired information.
- Processed payments and credit card transactions in a timely manner.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services.
- Attained proficiency in handling heavy workload while delivering customer service.
Shift Supervisor
Taco Bell
Aurora, IL
07.2019 - 08.2022
- Instructed and guided new staff members through training process.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Addressed and resolved customer issues in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Provided a positive example of professionalism for colleagues by consistently displaying appropriate conduct.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Shift Supervisor
Popeyes
Aurora, IL
06.2021 - 05.2022
- Consistently upheld safety and sanitation protocols during every shift.
- Monitored staff performance to ensure quality standards were met.
- Identified areas of improvement and successfully implemented changes.
- Proactively resolved any issues that occurred during my shift.
- Ensured smooth operations by completing all necessary opening and closing tasks.
Education
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove, IL08-2022
Some College (No Degree) - Psychology And Criminal Justice
Aurora University
Aurora, ILSkills
- Customer Service
- Data Entry
- Problem Resolution
- Conflict Mediation
- Complaint Handling
- Microsoft Office
- Computer Skills
- Continuous Improvement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Care Representative
City of Naperville
09.2022 - Current
Shift Supervisor
Popeyes
06.2021 - 05.2022
Shift Supervisor
Taco Bell
07.2019 - 08.2022
Associate of Arts - Psychology
Waubonsee Community College
Some College (No Degree) - Psychology And Criminal Justice
Aurora University
Similar Profiles
Fred R. KreinbrinkFred R. Kreinbrink
Utility Operations Manager at City of NapervilleUtility Operations Manager at City of Naperville
Kipras BelopetraviciusKipras Belopetravicius
Electrical Engineer at City of NapervilleElectrical Engineer at City of Naperville
Dagoberto Salas Jr.Dagoberto Salas Jr.
Parts Technician at City of NapervilleParts Technician at City of Naperville
Ricardo BahenaRicardo Bahena
Account Representative at City of NapervilleAccount Representative at City of Naperville
Stephanie MartinezStephanie Martinez
Behavioral Therapist at Prime HealthcareBehavioral Therapist at Prime Healthcare