Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Benavidez

Houston,TX

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Brite Dental Center
03.2023 - Current
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collaborated with other clinics to ensure smooth inter-departmental communication and coordination of guest needs.
  • Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Compiled information from files and research to satisfy information requests.
  • Completed all tasks in compliance with company policies and procedures.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Licensed Insurance Sales Agent

Freeway Insurance
07.2022 - 03.2023
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Researched and identified potential new markets.
  • Streamlined policy renewal processes for improved efficiency and client retention rates.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Collected premiums on or before effective date of coverage.
  • Met with customers to provide information about available products and policies.
  • Proactively sought referral opportunities from satisfied customers which led to an increase in new business acquisition.
  • Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Finalized sales and collected necessary deposits.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Designed presentations and marketing materials to promote insurance products.
  • Developed sales strategies to increase sales of insurance policies.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Built long-lasting relationships with clients through excellent communication and attentive service.
  • Assisted colleagues during peak business hours ensuring efficient workflow within the office.

Cashier/Customer Service Clerk

Grocery Services
05.2021 - 03.2022
  • Worked with floor team and managers to meet wide range of customer needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Lifted up to 80 pounds at once and used forklift to move heavier loads.

Cashier/Sandwich Artist

SUBWAY®Restaurants
04.2021 - 06.2021
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Built relationships with customers to encourage repeat business.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate of Science - Business Management

Lone Star College System
Spring, TX
06.2025

High School Diploma -

Westfield High School
Houston, TX
06.2021

Skills

  • Business Correspondence
  • Staff Management
  • Performance Improvement
  • Problem-solving skills
  • Basic Math
  • Meeting Support
  • Office Administration
  • Mail handling
  • Call Answering and Routing
  • Relationship Building
  • Insurance sales
  • Underwriting guidelines
  • Cash Register Operations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Brite Dental Center
03.2023 - Current

Licensed Insurance Sales Agent

Freeway Insurance
07.2022 - 03.2023

Cashier/Customer Service Clerk

Grocery Services
05.2021 - 03.2022

Cashier/Sandwich Artist

SUBWAY®Restaurants
04.2021 - 06.2021

Associate of Science - Business Management

Lone Star College System

High School Diploma -

Westfield High School

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Guadalupe Benavidez