Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Availability
Timeline
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Guadalupe Benitez

Call center representative

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Call Center Representative

First Group Transit
05.2022 - Current
  • Increased efficiency and team productivity by promoting operational best practices.
  • Approved and terminated customer contracts upon request.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent/ Driver

Keolis
01.2018 - 01.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Minimized liability by consistently following road rules when driving.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.

Education

Diploma -

Antelope High School
Antelope, CA

Skills

  • Training and Development
  • Documentation
  • Call Center Operations
  • Field Operations Support
  • Call Transfers
  • Calm and Professional Under Pressure
  • Outgoing Phone Calls
  • Answering Questions
  • Microsoft Office

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Representative

First Group Transit
05.2022 - Current

Call Center Agent/ Driver

Keolis
01.2018 - 01.2022

Diploma -

Antelope High School

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Guadalupe Benitez Call center representative