Guadalupe Calte 10/11/1976 47 Years Married
Sun Valley,CA
Summary
Seeking a position as remote where I can utilize my detail-oriented administrative skills. I am reliable, honest and able to relate easily to clients, patients, staff and my superiors. Quick learner and eager for new challenges Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher Receptionist
Emergency Services Plumbing Inc.
07.2022 - 09.2022
- Input new clients intake into Database
- Dispatching Plumbers to work locations
- Working closely with Home Warranty Companies and scheduling leads in orderly matter for each plumber
- Obtaining Insurance coverage for each client's home warrant
- Retrieving work permits for Cities and regulations
- Ordering Plumbing Supplies on a weekly basis and organizing merchandise
- Monitoring an excel spreadsheet with all jobs pending and finalized jobs.
- Reconciling checks and payments into the database.
- Managed customer accounts and invoicing.
Front Receptionist
Voge Restoration Company
09.2021 - 06.2022
- Front Desk Receptionist
- Assisting the Manager in any matter of the office
- Receiving calls for new clients and forwarding the calls to proper departments
- Filing Proper documentation
- Bank deposits
- Updating DMV registration for company's vehicles
- Greeting Vendors
- Keeping the entire company clean and organized
- Schedule Continuation Classes for employees for Restoration Units.
- Provided administrative support for various departments, contributing to overall company success.
Billing Collections
Serra Medical Group
07.2021 - 03.2022
- Collection Department
- Monitoring receptionist in obtaining co- payments at the time of appointments.
- Verifying eligibility and insurance cost of patient responsibility for surgery or any medical procedures.
- Mailing notice notification on past due amounts to old patients
- Calling Workers Compensation Insurance adjuster companies to negotiate any outstanding liens.
Receptionist
North Valley Orthopedic
09.2016 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduling post op patients to start physical Therapy
- Calling insurance company to request additional therapy for post op patients
- Verifying eligibility and collecting copays
- Taking intake for new patients on a daily basis
- Handling narcotics prescription for post op patient requesting prior authorization through insurance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Physician Liaison
Glaser Forensic Group
05.2011 - 11.2015
- Oversee monthly scheduling for Twenty doctors throughout various offices in southern California to perform Workers Compensation Evaluation for applicants
- Schedule doctors depositions and provide all the materials needed for each doctor.
- Inputting new patients information to database.
- Tracking medical reports on excel spread sheets for any upcoming trials or hearing.
- QuickBooks (entering invoice, deposit, reconcile checks with invoice)
- Managing office locations for doctors to perform the medical evaluations.
- Sorting mail.
- Preparing medical documents for renewal of doctors' licensing requirements
- Medical billing/Collections.
- Documented all correspondence with practitioners' office staff and kept accurate records.
- Served as a liaison between attorney, and insurance carriers, and medical professionals, ensuring seamless coordination.
Administrative Assistant
Cal Psych FMT
12.2008 - 05.2011
- Taking incoming calls from doctors, attorneys, and insurance companies to schedule evaluations for the applicant
- Schedule evaluations and assign to proper Psychiatrist and Psychologist
- Tracking an excel spread sheets of medical reports, which are due in a month or for upcoming trials
- Mailing medical reports to attorneys and insurance companies
- Scheduling deposition for doctors
- Stocking office supplies, organized medical files and clean office.
Office Assistance
Kimberly Janovitch Ph.D., QME
01.2002 - 01.2007
- Managing the lead doctor and three therapist's schedule. Coordinating the schedule between 25-30 patients on weekly basis.
- Sending medical reports to proper insurance companies and lawyers firms
- Billing invoices to Insurance companies and law firms.
- Calling insurance companies to negotiate outstanding liens.
- Confirming next day appointments, and providing the best customer services.
- Contributed to the smooth operation of office activities by performing clerical duties such as photocopying, scanning, and faxing as needed.
Education
Trade School - Medical Biller / Health Claims Examiner
Adelante Career Institute
Van Nuys, California08.2002
Skills
- Office Organization
- Customer Services
- Billing/Collections
- Scheduling
- Spreadsheets/Excel
- Bilingual in Spanish/English
- Utilizing Home Warranty Companies for Plumbing
- Dispatcher for Plumbers
Certification
- Medical Biller/ Health Claims Examiner
- 2002-08-09
Personal Information
Title: Office Administrator/Office Receptionist/Scheduler/Customer Services
Timeline
Dispatcher Receptionist
Emergency Services Plumbing Inc.
07.2022 - 09.2022
Front Receptionist
Voge Restoration Company
09.2021 - 06.2022
Billing Collections
Serra Medical Group
07.2021 - 03.2022
Receptionist
North Valley Orthopedic
09.2016 - 01.2021
Physician Liaison
Glaser Forensic Group
05.2011 - 11.2015
Administrative Assistant
Cal Psych FMT
12.2008 - 05.2011
Office Assistance
Kimberly Janovitch Ph.D., QME
01.2002 - 01.2007
Trade School - Medical Biller / Health Claims Examiner
Adelante Career Institute
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