Guadalupe Calzadillas
Odessa,TX
Summary
Results-driven professional with a strong background in customer relations and communication. Skilled in managing concerns, resolving conflicts, and maximizing customer satisfaction. Bilingual abilities and experience working in a confidential and error-free environment. Proficient in computer skills and quick to learn and operate any program as needed.
Overview
3
3
years of professional experience
Work History
Front Desk Service Representative
La Quinta Inns & Suites
2013.02 - 2014.11
- Being courteous and attentive to customers at all times was essential
- Greeting customers and assigning rooms to guests
- Collecting payment for the guest’s room(s) and other purchases, such as food
- Communicating with housekeeping, front desk clerks, and maintenance as needed
- Contacting housekeeping or maintenance staff when guests reported problems
- Helping guests with air condition/heater problems, amongst other technical issues
- Keeping records of day-to-day hotel activity, room availability, and guest’s accounts
- Booking rooms and giving information over the phone
- Answering the telephone
- Monitoring guests’ files to make sure payments were being given
- Recording any pertinent information, such as complaints, compliments, and suggestions
- Resolving problems as they arose
- Checking in and checking out guests
- Answering questions about the immediate area, such as about restaurants, hotel services, local entertainment centers, and travel directions
- Cleaning and organizing the front desk area and lobby, and restocking supplies when needed
- Maintaining Front Desk area neat and organized
- Training new employees
- Printing reports and necessary paperwork for daily work.
Receptionist
Pecos Valley Rural Health Clinic
2012.08 - 2012.10
- Keeping patient records up to date
- Keeping patient confidentiality
- Being courteous toward the patient
- Verifying patient information
- Scheduling and canceling appointments
- Checking-in and checking-out patients into the database
- Greeting and giving information to the patients
- Verifying the patients’ identity and information such as current address, insurance changes, and phone number
- Locating and filing the patients’ charts
- Keeping a clean and organized work station
- Scheduling, rescheduling, and canceling appointments
- Keeping work area and documents organized and clean.
Teller
WesTex Community CU
2011.09 - 2012.08
- Making transactions
- Verifying member identity when needed
- Verifying cash drawer at the beginning and end of the day
- Keeping a record of every transaction, and bills received or given out
- Opening new accounts, CD’s, and safety deposit boxes
- Ordering debit cards and checks
- Hot carding debit cards
- Inputting debit/credit card numbers into the system
- Filing paperwork that pertained to new accounts, new debit card numbers, etc
- Filling out paperwork from day-to-day activities
- Scanning checks into the system
- Answering multi-line telephone
- Training new tellers
- Establishing trust and giving a sense of familiarity and friendliness to the customer
- Advising members on accounts, and giving information that might interest them.
Cashier
Wal-Mart
2011.06 - 2011.09
- Scanning purchases, and receiving different forms of payment
- Assisting customers, locating certain items
- Cleaning up aisles and stocking shelves
- Keeping merchandise displayed in a neat and orderly manner
- Keeping immediate area clean and tidy.
Education
Associate of Arts - Business Administration
Odessa College
05.2025
High School Diploma -
Pecos High School
06.2011
Skills
- Appointment Scheduling
- Guest Relations
- Front Office Support
- Customer Service
- Time Management
- Cash Handling
- Transaction Processing
- Attention to Detail
- Multitasking Abilities
- Computer Skills
- Self Motivation
- Continuous Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Service Representative
La Quinta Inns & Suites
2013.02 - 2014.11
Receptionist
Pecos Valley Rural Health Clinic
2012.08 - 2012.10
Teller
WesTex Community CU
2011.09 - 2012.08
Cashier
Wal-Mart
2011.06 - 2011.09
Associate of Arts - Business Administration
Odessa College
High School Diploma -
Pecos High School
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