Guadalupe Castillo
Parker,CO
Summary
To obtain a challenging position where I can apply my knowledge and work experience with an opportunity for professional growth with the company. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
19
19
years of professional experience
Work History
Warehouse Sales
Frito Lay
04.2023 - Current
- Enhanced warehouse efficiency by implementing streamlined clearance processes and procedures.
- Reduced order processing time for clearance items through the development of a comprehensive inventory management system.
- Increased sales revenue with the implementation of targeted marketing strategies for clearance merchandise.
- Optimized space utilization in the warehouse, allowing for a larger volume of clearance items to be stored and processed.
Manager
Lozano Transport
12.2017 - 03.2023
- Transporting inventory in a timely manner
- Entering customer's information into a database
- Photographs of all inventory to place them into the database
- In and outbound calls
- Loading and unloading all merchandise to meet standards
- Maintain all company vehicles (oil changes, filters, tire rotations).
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
Office Manager
Phoenix Insurance Consultants
08.2017 - 12.2017
- Customer service, multi-tasking
- Corresponding face to face interviews for new clients
- Reviews of each chart
- Enter all clients into data entry system
- Resolve all incoming new leads and client telephone calls as needed
- Follow up on lead generation
- Cash handling /Daily cash deposits
- Meeting daily and monthly quotas
- Marketing on social media and other sources
- Other duties as assigned.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Sales Representative Supervisor
Charlie Clark Nissian
08.2016 - 08.2017
- Establish customer relationships and following up with customers, as needed
- Sales experience (outside sales / inside sales representative, retail sales associate, / telemarketing)
- Assisting customers to their satisfaction
- Customer service inbound outbound calls
- Corresponding face to face interview
- Review each chart for correct documentation
- Receiving inbound and Making outbound calls as needed to new leads
- Follow up on rejected claims and failed claims as needed
- Recognize payor trends and report to management
- Scheduling tasks including
- Calendar coordination
- Follow up on lead generation
- Cash handling /Daily cash deposits
- Meeting daily and monthly quotas
- Marketing on social media and other sources
- Other duties as assigned.
Parts Sales Manager
Harley Davidson Inc
11.2010 - 08.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Managed team of direct reports and parts specialists in sale of spare parts in dealership representing Harley Davidson Motorcycles
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
Retail Merchandiser
Crossmark Merchandising
01.2010 - 11.2010
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Sales Representative
Ramirez Ford
08.2006 - 12.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Cooks Manager
Burger King
04.2005 - 08.2006
- Able to establish to coordinate kitchen staff members to work in a timely manner
- Coordination of all food orders
- Creating a team to establish great customer service
- Preparing food
- Stocking and receiving food
- Maintain kitchen to sanitary needs.
Shipping and Receiving
Pittman and Davis
11.2005 - 01.2006
- Packaging merchandise for seasonal loads
- Loading merchandise into trucks for proper shipment
- Working in a timely manner.
Education
Associate of Arts - Business Management
Strayer University
Washington, DC05.2025
GED -
Harlingen High School
Harlingen, TX05.2005
Skills
- Bilingual
- Data Analysis
- Change Management
- Team Leadership
- Staff Management
- Market Research
- Order Management
- Sales Tracking
- Client Relationship Management
- Social Media Savvy
- Database Management
- Goals and Performance
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Sales
Frito Lay
04.2023 - Current
Manager
Lozano Transport
12.2017 - 03.2023
Office Manager
Phoenix Insurance Consultants
08.2017 - 12.2017
Sales Representative Supervisor
Charlie Clark Nissian
08.2016 - 08.2017
Parts Sales Manager
Harley Davidson Inc
11.2010 - 08.2016
Retail Merchandiser
Crossmark Merchandising
01.2010 - 11.2010
Sales Representative
Ramirez Ford
08.2006 - 12.2009
Shipping and Receiving
Pittman and Davis
11.2005 - 01.2006
Cooks Manager
Burger King
04.2005 - 08.2006
Associate of Arts - Business Management
Strayer University
GED -
Harlingen High School
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