Guadalupe Ceja
Merrillville,IN
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Open to learn and work in a different environment.
Overview
7
7
years of professional experience
Work History
Crew Member
Dunkin' Donuts
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Receptionist
Suburban Otolaryngology
03.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Collection Agent
Greater Chicago Finance Company
09.2017 - 02.2023
- Responsible in calling customers in regards to their payments
- Follow up with payment arrangements
- Call to verify auto insurances
- Call to verify place of employment
- Answer inbound calls & assist customers
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Increased cash flow for company with timely follow-ups and consistent communication with delinquent accounts.
Education
High School Diploma -
Benito Juarez High School
Chicago, IL09-2005
Skills
- Collections
- Bilingual (English-Spanish, Spanish-English)
- Inbound & Outbound call handling
- Excellent communication & presentation skills
- Friendly, positive & professional
- Customer service excellence
- Data entry & database administration
- Time management
- Problem-solving
Languages
Spanish
Timeline
Crew Member
Dunkin' Donuts
08.2023 - Current
Receptionist
Suburban Otolaryngology
03.2023 - 08.2023
Collection Agent
Greater Chicago Finance Company
09.2017 - 02.2023
High School Diploma -
Benito Juarez High School
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