Guadalupe Cervantes
Mundelein,IL
Summary
Dedicated Program Management Specialist with a proven track record at Honeywell, adept at coordinating cross-functional teams to successfully deliver large-scale projects on time and within budget.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Management Specialist
Honeywell
06.2023
- Successfully managed and coordinated project execution, ensuring optimization and adherence to budgetary constraints
- Demonstrated proficiency in enhancing decision-making through profit margin reporting, leading to improved project outcomes
- Proactively resolved project issues, optimizing productivity, delivery, and quality, resulting in increased customer satisfaction
- Conducted regular project reviews, assessing progress, and implementing necessary adjustments
- Maintained transparent communication with stakeholders, providing updates on project status and addressing concerns
- Ensured strict compliance with industry standards and regulations, facilitating seamless project completion through efficient handling of invoicing and closure processes.
Customer Experience Specialist
Honeywell
06.2022 - 06.2023
- Acted as the primary point of contact for assigned portfolio accounts, ensuring exceptional customer service delivery
- Responsively addressed customer inquiries via calls and email, promptly resolving issues related to order status or changes
- Collaborated with cross-functional teams to provide outstanding service and meet customer expectations.
Assembler
Honeywell
09.2021 - 06.2022
- Inspected finished products for quality and made necessary adjustments
- Maintained a clean and organized work area to ensure safety and efficiency
- Recorded and reported production data, contributing to process improvement.
Assembler
HydraForce Inc.
04.2020 - 09.2021
- Assembled high pressure valves according to technical specifications
- Collaborated with team members to meet production target and deadlines
- Trained and mentored new employees in assembly techniques and procedures.
Education
Bachelor of Science - Finance
University of Illinois At Chicago
04.2025
Skills
- Schedule Management
- Cross-Functional Collaboration
- Customer Service
- Stakeholder Communications
- Time Management and Organization
- Forecasting
- Salesforce
- Budgeting and forecasting
- SAP
- Purchasing and procurement
- MS Office Applications
Certification
- Fundamental of Project Management, 08/01/23, https://www.coursera.org/account/accomplishments/certificate/R56SCDDUF8MV
- PMP/PMI certification, In progress
Personal Information
Title: Program Management Specialist
Languages
Spanish
Native or Bilingual
Timeline
Program Management Specialist
Honeywell
06.2023
Customer Experience Specialist
Honeywell
06.2022 - 06.2023
Assembler
Honeywell
09.2021 - 06.2022
Assembler
HydraForce Inc.
04.2020 - 09.2021
Bachelor of Science - Finance
University of Illinois At Chicago
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