Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Chavez

UT

Summary

Dynamic Patient Service Representative with a proven track record at Intermountain Healthcare, excelling in conflict resolution and HIPAA compliance. Adept at enhancing patient experiences through exceptional communication and analytical problem-solving skills, consistently addressing concerns and recommending service improvements to elevate care quality. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for pursuing employment options where good customer service and positive attitude will make a difference.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Intermountain Healthcare
03.2024 - Current


  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Built and maintained positive working relationships with patients and staff.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.

Assistant Store Manager

Dollar General
Salt Lake City, UT
01.2023 - 02.2024
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Provided training to new employees on company policies and procedures.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Trained new employees on store policies, procedures and customer service standards.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained a safe working environment by enforcing safety regulations.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Executive Assistant

Savvi Inc.
03.2021 - 01.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Supported business and hospitality needs of corporate partners and staff during company events.

Lead Quality Assurance Specialist

Fog River Fresh
01.2019 - 03.2021
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Analyzed quality and performance data to support operational decision-making.
  • Fixed identified issues to improve workflows.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Reported problems and concerns to management.
  • Collected and analyzed data to measure effectiveness of quality control processes.

Education

High School Diploma -

South Pointe Adult High School
West Jordan, UT
09.2016

Skills

  • Mediation and negotiation
  • Workplace conflict resolution
  • Advanced MS Office proficiency
  • Executive assistance
  • Analytical problem-solving
  • Medical terminology expertise
  • Patient follow-up
  • HIPAA compliance
  • Communication skills
  • Patient records management
  • Appointment scheduling
  • Customer service

Languages

Fluent in Spanish

Fluent in English

Timeline

Patient Service Representative

Intermountain Healthcare
03.2024 - Current

Assistant Store Manager

Dollar General
01.2023 - 02.2024

Executive Assistant

Savvi Inc.
03.2021 - 01.2024

Lead Quality Assurance Specialist

Fog River Fresh
01.2019 - 03.2021

High School Diploma -

South Pointe Adult High School

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