Guadalupe Cisneros
San Antonio
Summary
Conscious, polite, positive, and reliable team player. Proficient at assisting all others in person, over the phone, and via email. Easily adaptable to change and able to perform well under pressure. Adept at multitasking and remembering resident details. Knowledgeable about Microsoft and Google applications as well as successful at keeping an organized and professional workspace.
Overview
4
4
years of professional experience
Work History
Roving Property Manager
Warren Properties Inc
2023.05 - Current
- Provided undivided attention to all residents while addressing concerns and resolving issues in a timely manner.
- Maintained positive relationships, ensuring clear communication and prompt resolutions of any problems.
- Handled tenant complaints promptly and appropriately, calling in outside vendors, and contractors to support services outside of house maintenance's support.
- Correctly collect payments, communicate with notices for all those who missed payments and follow up to obtain $0 delinquency.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format organized for property management office.
- Updated property management software (RealPage) regularly to efficiently organize daily operations such as scheduling maintenance tasks and notating all activity of any communication with residents.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Organized and scheduled all work and vendors needed for unit to become ready to rent.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified information and processed application for each applicant.
Billing Specialist
NuSil Technology
2022.07 - 2022.09
- Operate computer systems with accounting software to record, store, and analyze information.
- Match order forms with invoices, and record the necessary information.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated 300-400 invoices/week equivalent to 30-35 million in gross sales/ month
- Kept customer files accurate and up-to-date
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and email with focus on accuracy and efficiency.
Customer Care Administrator
Nusil Technology
2022.05 - 2022.07
- Answer phone calls and direct calls to appropriate parties or take messages.
- Print and file physical and electronic copies of customer order documents and records.
- Analyzed customer and order details for corrections, updates on order description, billing, shipping
- Administrator to a general customer care email box. 100-250 emails responded to daily.
Customer Service
Barefoot Dreams
2022.02 - 2022.04
- Temporarily assisted after holiday season when email inquires were high due to gift returns and exchanges
- Responded to (200) email inquires per day for clothing retail related matters
- Kept track of attempted contact to clients on Excel and Google docs
Freight Dispatch Agent
MDC LLC
2021.10 - 2022.02
- Negotiate and arrange transport of goods with freight brokers
- Keep records of all freight loads shipped, received.
- Create invoices for freight companies to process cargo payments.
- Scheduled and dispatched drivers to throughout the state of Texas
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Communicated transportation issues over email and phone calls to brokers and drives
Customer Service Representative
R&D Transportation
2020.01 - 2021.10
- Assisted people with developmental disabilities over the phone regarding their transportation to and from day programs, grocery stores, jobsites and doctors appointments for 5 different regional centers.
- Clarified participant's issues and determined root cause of problems to resolve product or service complaints.
- Communicated over the phone and email to program managers and participants of any new or updated schedules.
Education
High School Diploma -
Shafter High School
ShafterOxnard College
Oxnard, CASkills
- Attention to Detail
- Strong Communication
- Critical Thinking/ Problem Solving
- Adaptability
- Organized Multitasker
- Bilingual (ENG & SPN)
- Computer Proficiency
- Emotional Intelligence
Timeline
Roving Property Manager
Warren Properties Inc
2023.05 - Current
Billing Specialist
NuSil Technology
2022.07 - 2022.09
Customer Care Administrator
Nusil Technology
2022.05 - 2022.07
Customer Service
Barefoot Dreams
2022.02 - 2022.04
Freight Dispatch Agent
MDC LLC
2021.10 - 2022.02
Customer Service Representative
R&D Transportation
2020.01 - 2021.10
High School Diploma -
Shafter High School
Oxnard College
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