Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Cornejo

Inglewood,CA

Summary

Dynamic Lead Consultant at FedEx Office with a proven track record in sales consultation and customer relationship building. Enhanced project efficiency through innovative strategies and mentored junior staff, fostering a culture of excellence. Recognized for exceptional service, contributing to increased customer satisfaction and loyalty. Skilled in training and product knowledge.

Overview

14
14
years of professional experience

Work History

Lead Consultant

Fedex Office
05.2024 - Current
  • Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
  • Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
  • Contributed to team meetings by sharing observations and suggesting improvements.
  • Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
  • Enhanced project efficiency by streamlining processes and implementing innovative strategies. (Fuse)
  • Collaborated with management to develop promotional campaigns that boosted sales revenue.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.

Store Consultant

Fedex Office
01.2021 - 04.2024
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Learned duties for various positions and provided backup at key times.

Lead Cook

Five Guys Burger And Fries
04.2016 - 12.2020
  • Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
  • Developed and implemented menu items, enhancing customer satisfaction and dining experience.
  • Trained new cooks on food preparation techniques and operational procedures.
  • Managed inventory control, reducing waste through efficient stock management practices.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Store Associate

Amy's Hallmark Shop
02.2011 - 03.2016
  • Assisted customers with product selection and provided outstanding service to enhance shopping experience.
  • Operated cash register and processed transactions accurately, ensuring efficient checkout process.
  • Maintained organized merchandise displays to optimize visibility and drive sales performance.
  • Stocked shelves and managed inventory levels to ensure product availability and minimize loss.
  • Collaborated with team members to meet daily operational goals and improve store performance.
  • Monitored store cleanliness and safety standards, fostering a welcoming environment for shoppers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Maintained tidy and organized store to comply with cleanliness standards.

Education

City Honors Highschool
Inglewood, CA

Skills

  • Customer relationship building
  • Customer service
  • Sales consultation
  • Product and service knowledge
  • Staff training

Languages

Spanish
Native or Bilingual

Timeline

Lead Consultant

Fedex Office
05.2024 - Current

Store Consultant

Fedex Office
01.2021 - 04.2024

Lead Cook

Five Guys Burger And Fries
04.2016 - 12.2020

Store Associate

Amy's Hallmark Shop
02.2011 - 03.2016

City Honors Highschool

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