Lupita Cortes

• As agent for FEMA, Federal Emergency Management Agency, I provide survivors with information on their status applications, as well as take registrations for declared disasters. Assist callers with questions and concerns, responds to survivors inquiries with active listening, refers escalated calls as needed and records all results from survivors in call center database. Take a high volume of inbound calls, verify applicants information and update data. Identifying disasters plan for emergencies relief. Request additional help for survivors. Refer survivors to lodging assistance and other supporting websites or phone numbers. Answered a disaster helpline with an automated soft phone system. Search on file’s survivor assistance approved or denied, let them know next steps as well as required documents to be submitted. Managed approximately 30 incoming calls, emails per day from customers. Analyze disaster victims for immediate help. Assisted disaster victims by identifying the type of help they needed using FEMA registration system NEMIS. Bilingual agent, English and Spanish.

Intake Registration for FEMA project, Federal Emergency Management Agency. As an RI Agen I take registrations for survivors in declared disasters areas. Taking phone calls, information from survivors and let them know next steps. Given them referrals for immediate assistance. Gave info regarding their applications such as Reg. ID No. As well as disasters numbers. Checking if their counties were in a disaster areas to continue with their process. Help them with lodging assistance areas. Managed approximately 30 incoming calls, email per day from customers. Bilingual agent, English and Spanish.

• Experience as Office Manager and Dispatcher for a Trucking Company for more than 10 years. Excellent communications and organizational skills, problem solving and multitasking. Improve operational efficiency and productivity.
• - Finding loads for trucks.
• - Send trucks for loading and unloading around 48 States.
• - Involved in factoring companies to get pay on time.
• - Check insurance’s customers to move loads.
• - Obtain all necessary information to complete rates as well as negotiate rates.
• - DOT regulations up to date.
• - Copies, fax and incoming and outgoing correspondence.
• - High volume of internal and external communications.
• - Run MVR’s and Drug screenings.
• - Administrative Support.
• - Word processing, filling, and data archiving.