Guadalupe Cruz
Magnolia,TX
Summary
Dynamic Account/Sales Agent with proven success at O'Reilly Auto Parts, excelling in client communication and sales enhancement. Recognized for increasing sales revenue by consistently surpassing targets. Adept at providing customer-focused technical assistance while building strong client relationships through exceptional service and support. Committed to ongoing professional development and operational efficiency.
Overview
12
12
years of professional experience
Work History
Account/Sales Agent
Orielly Auto Parts
07.2013 - 08.2025
- Assisted customers in selecting products based on needs and preferences.
- Provided product information to enhance customer understanding and satisfaction.
- Learned company sales systems to process transactions efficiently.
- Collaborated with team members to maintain a positive shopping environment.
- Handled customer inquiries, resolving issues promptly and professionally.
- Engaged in ongoing training sessions to improve sales techniques and product knowledge.
- Adapted quickly to new tools and systems for improved operational efficiency.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
MBA - Management Information Systems
Lamar University
Beaumont, TXMBA - Educational Leadership And Management
Sam Houston State University
Huntsville, TX03-2017
Skills
- Client communication skills
- Client support
- Sales skills enhancement
- Customer-focused technical assistance
Languages
Spanish
Native or Bilingual
Timeline
Account/Sales Agent
Orielly Auto Parts
07.2013 - 08.2025
MBA - Management Information Systems
Lamar University
MBA - Educational Leadership And Management
Sam Houston State University
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