Hi, I’m
Guadalupe Diaz
Novato ,CA
Summary
Developed skills in high-pressure medical environment, adept at managing patient information and ensuring accurate data entry. Skilled in maintaining patient confidentiality and providing excellent customer service. Seeking to transition into new field where these transferrable skills can add value.
Personable and organized, with talent for multitasking in fast-paced environments. Knowledge of medical terminology and patient confidentiality standards, coupled with strong data entry and communication skills. Committed to facilitating smooth patient admissions and contributing to efficient emergency room operation.
Overview
13
years of professional experience
Work History
Redwood Chiropractic
Patient Care Coordinator
08.2019 - Current
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Rudolph Inc
Collections Agent
04.2017 - 08.2018
Job overview
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Cornerstone Financial
Assistant Manager
02.2014 - 04.2018
Job overview
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Metro PCSInc
Sales Representative Team Leader
07.2012 - 02.2014
Job overview
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
Education
Santa Rosa Junior CollegePetaluma, CA
No Degree from Criminal Justice
06-2027
Terra Linda High SchoolSan Rafael, CA
High School Diploma
06-2012
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient records management
- Patient documentation
- Follow-up care
- Patient safety
- Patient Registration
- Creative problem solving
- Policy compliance
- New hire training
- Healthcare operations
- Information gathering
- Accuracy and precision
- Discharge procedures
- Teamwork and collaboration
- Problem-solving
- Time management
- Adaptable and flexible
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Redwood Chiropractic
08.2019 - Current
Collections Agent
Rudolph Inc
04.2017 - 08.2018
Assistant Manager
Cornerstone Financial
02.2014 - 04.2018
Sales Representative Team Leader
Metro PCSInc
07.2012 - 02.2014
Santa Rosa Junior College
No Degree from Criminal Justice
Terra Linda High School
High School Diploma
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