Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Guadalupe Dolores Luna

San Jose,CA

Summary

Resourceful Store Team Member with background in retail and customer service. Demonstrated strength in maintaining store cleanliness, stocking shelves, and processing transactions accurately. Skilled in fostering positive relationships with customers to promote customer satisfaction and loyalty. Proven impact on enhancing store operations and contributing to team success. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

3
3
years of professional experience

Work History

Store Team Member

Mini Cat Town
San Jose, CA
01.2025 - Current
  • Described merchandise and explained use, operation and care.
  • Handled returns and exchanges according to company policies.
  • Restocked shelves with new merchandise as needed.
  • Processed returns and exchanges in accordance with company policy.
  • Resolved customer complaints in a professional manner while adhering to company policy.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Cleaned animal cages regularly to maintain a safe environment for pets.
  • Organized promotional materials throughout the store for maximum visibility.
  • Inspected incoming shipments for damages or discrepancies and reported any issues to management.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Assisted customers in locating items within the store.
  • Developed relationships with suppliers to negotiate better pricing for pet supplies.
  • Answered phone calls from customers inquiring about products, services, and store policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Prepared merchandise for purchase or rental.
  • Greeted customers to determine wants or needs.
  • Adhered to safety regulations when handling live animals such as reptiles, birds, fish.
  • Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
  • Worked with cross-functional teams to achieve goals.

Customer Service Representative

Diana's Tamales
San Jose, CA
01.2022 - Current
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Food and Beverage Attendant

Diana's Tamales
San Jose, CA
01.2022 - Current
  • Effectively multitasked within fast-paced environment.
  • Managed table settings, including the arrangement of cutlery and glassware.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Cleaned spills immediately using appropriate methods per company policy.
  • Assisted in menu planning and pricing based on customer feedback and sales trends.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Filled and served various beverages for customers.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
  • Trained new staff on restaurant protocols, customer service, and safety procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Addressed and resolved customer complaints to ensure satisfaction.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Updated the menu board and promotional materials to reflect current offerings.
  • Managed inventory and restocked food and beverage supplies as needed.
  • Inspected dishes for cleanliness before serving them to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored food quality and presentation before serving to guests.
  • Greeted guests with friendliness and professionalism.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Reset tables between guests, refilled condiments and wiped down surfaces.

Food Preparation Worker

Sacred Heart Community Center
San Jose, CA
03.2024 - 02.2025
  • Volunteered at soup kitchens during holidays, assisting with meal preparation and distribution.
  • Facilitated workshops on environmental conservation, educating community members on sustainable practices.
  • Coordinated transportation services for individuals without access to public transportation.
  • Made referrals to utilize community resources for resident's needs.
  • Built stronger youth by teaching leadership skills and sharing job knowledge.
  • Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Delivered highest level of safety, service and security by patrolling roadways and protecting infrastructure.
  • Managed social media campaigns for awareness and volunteer recruitment, significantly increasing community engagement.
  • Assisted with fundraising efforts for various charities.
  • Participated in cultural exchange programs, enhancing community diversity awareness and inclusion.
  • Developed relationships with local businesses to increase volunteer recruitment efforts within the community.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Volunteered at local animal shelters, contributing to the care and adoption of animals.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Secured speakers for charitable events or community meetings to inspire and draw support from audience.

Education

High School Diploma -

San Jose High School
San Jose, CA
05-2025

Marketing - Marketing Business And Legal Environment

San Jose City College
San Jose, CA
01-2025

Skills

  • Reliability and punctuality
  • Product demonstration
  • Promotional support
  • Cleanliness and hygiene
  • Goal-oriented mindset
  • Store maintenance
  • Cross-cultural awareness
  • Interpretation support
  • Consecutive interpretation
  • Performance improvement
  • Technical support
  • Attention to detail
  • Overseeing daily activities
  • Verbal and written communication
  • Leadership
  • Complex Problem-solving
  • Scheduling
  • Computer skills
  • Networking proficiency
  • Event planning
  • Customer service expertise
  • Fluent spanish
  • Note-taking techniques
  • Relationship building
  • Verbal communication

Accomplishments

Honor Roll

3.33 GPA

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Store Team Member

Mini Cat Town
01.2025 - Current

Food Preparation Worker

Sacred Heart Community Center
03.2024 - 02.2025

Customer Service Representative

Diana's Tamales
01.2022 - Current

Food and Beverage Attendant

Diana's Tamales
01.2022 - Current

High School Diploma -

San Jose High School

Marketing - Marketing Business And Legal Environment

San Jose City College

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Guadalupe Dolores Luna