Guadalupe Echevarria
Brooklyn,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
PMR Bayside Rehab Associates
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with Attorneys and staff to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
OR Tech Assistant/Office Manager
Austin Professional Surgery
08.2022 - 08.2023
- Passed instruments and sterile supplies to surgeons and surgeon assistants during procedures
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Cleaned and dressed patient incisions after surgical procedures
- Used germicides and sterilizing devices to clean and disinfect the instruments and equipment used during procedures
- Prepared dressings and bandages post surgical Assistant Surgeon with Cosmetics Consultations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Patient Care Coordinator /Manager
Modern MD Urgent Care
05.2017 - 06.2022
- Liaised with other providers to participate in meetings and coordinated patient care requirements
- Recruited and hired qualified candidates to fill open positions
- Handled bi-weekly payroll for over 13 employees with thorough verification of timekeeping record and accurate processing through ADP
- Recorded patient data in EMR system with strict compliance to regulatory requirements
- Scheduled daily workflow of the administrative team for maximum productivity
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
Skills
- Experienced in Patient Relations and leadership
- Skilled Professional in all areas of Medical environment front and Back office
- Exceptional interpersonal communication, and leadership skills Meticulous and organized
- Seasoned professional with over 13 years experience in surgical and Medical field
- Fully Bilingual- English and Spanish
- Knowledge of: MS outlook, Excel, Word, EClinical Works, Premier, Epaces, Epic, Practice Fusion, DocAssist, PMP, and AdvanceMD
Certification
- GED
- Certified Bilingual- Eligibility Specialist for NYC
- BLS Certified
Languages
English, Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
PMR Bayside Rehab Associates
09.2023 - Current
OR Tech Assistant/Office Manager
Austin Professional Surgery
08.2022 - 08.2023
Patient Care Coordinator /Manager
Modern MD Urgent Care
05.2017 - 06.2022
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