Guadalupe Figueroa
Inglewood,CA
Summary
Dynamic scheduling professional with a strong work ethic and attention to detail, experienced at R1 RCM and Providence Little Company of Mary Medical Center. Proven track record in optimizing resource allocation and enhancing operational efficiency, while mentoring staff and implementing process improvements to achieve seamless patient scheduling and compliance.
Overview
20
20
years of professional experience
Work History
Pre Service Scheduling Supervisor
R1 Rcm
10.2024 - Current
- Assisted in daily scheduling tasks to ensure optimal resource allocation.
- Coordinated with team members to streamline workflow and enhance communication.
- Supported the implementation of scheduling software to improve efficiency.
- Monitored schedules for adherence to company policies and client requirements.
- Organized training sessions for staff on new scheduling tools and procedures.
- Collaborated with management to identify areas for process improvement in scheduling operations.
- Managed schedules of team of 23 personnel to keep shifts properly staffed.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Gathered employee staff data to develop monthly work schedules.
Centralized Scheduling Supervisor
Providence Little Company of Mary Medical Center Torrance
11.2022 - 09.2024
- Coordinated scheduling for diverse departments, optimizing resource allocation and enhancing operational efficiency.
- Led team in implementing process improvements, achieving streamlined workflows and reduced scheduling conflicts.
- Mentored junior staff on best practices in scheduling protocols and software utilization for increased accuracy.
- Developed training materials to enhance staff understanding of scheduling systems and compliance requirements.
- Completed timely changes and updates to schedules in central scheduling system,
- Gathered employee and staff data to develop monthly work schedules.
- Delegated work to staff, setting priorities and goals.
- Recruited , interviewed selected employees to fill vacant roles.
Lead Scheduling Coordinator
Providence Little Company of Mary Medical Center Torrance
09.2012 - 11.2022
- Coordinated communication between departments to streamline project workflows and resolve scheduling conflicts.
- Conducted regular audits of schedules, identifying areas for improvement and implementing corrective actions.
- Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
- Ensured compliance with regulatory requirements through diligent monitoring of staff certifications and training records.
- Developed strong interdepartmental relationships to ensure seamless coordination of resources for optimal service delivery.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed schedules of14 personnel to keep shifts properly staffed.
- Resolved patients complaints or answered patient's questions.
- Guided employees in handling difficult or complex problems.
Scheduling Coordinator
Providence Little Company of Mary Medical Center Torrance
09.2005 - 10.2012
- Set and confirmed 25-30 patient appointments a day
- Completed timely changes and updates to schedules in central scheduling system,
- Entered information into system to update status reports.
- Communicated with patients and caregivers to inform of schedule changes, cancellations or additions.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CAMedical Terminology
Southern California Regional Occupational Center
Torrance, CASkills
- Attention to detail
- Strong work ethic
- Problem-solving
- Patient scheduling
Accomplishments
Recipient of 2022 Values in Action Spirit Award
Timeline
Pre Service Scheduling Supervisor
R1 Rcm
10.2024 - Current
Centralized Scheduling Supervisor
Providence Little Company of Mary Medical Center Torrance
11.2022 - 09.2024
Lead Scheduling Coordinator
Providence Little Company of Mary Medical Center Torrance
09.2012 - 11.2022
Scheduling Coordinator
Providence Little Company of Mary Medical Center Torrance
09.2005 - 10.2012
High School Diploma -
Hawthorne High School
Medical Terminology
Southern California Regional Occupational Center
Similar Profiles
Pramod Kumar GuliaPramod Kumar Gulia
Senior Analyst Heathcare at R1 RcmSenior Analyst Heathcare at R1 Rcm
Brenda BainesBrenda Baines
Account Receivable Specialist at R1 RCM Holdings IncAccount Receivable Specialist at R1 RCM Holdings Inc
ANKITA CHAHALANKITA CHAHAL
Analyst - AR Follow up at R1 RcmAnalyst - AR Follow up at R1 Rcm
SeDonna YoungSeDonna Young
Registration Clerk at R1 RcmRegistration Clerk at R1 Rcm
Cynthia ZamoraCynthia Zamora
Cashier at LowesCashier at Lowes