Guadalupe Flores
Placentia,CA
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and streamlined operations as a Host Receptionist at Loaded Cafe. Leveraging skills in guest relations and multitasking, I successfully managed high-pressure situations, contributing to an improved dining experience. My volunteer work at Melrose Elementary School further honed my exceptional communication and team collaboration abilities. Personable and welcoming, with natural ability to make guests feel at home. Possesses solid organizational skills and proficiency in managing administrative tasks, including handling reservations and payments. Capable of enhancing guest experiences and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Loaded Cafe
01.2023 - 10.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
- Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Used cash registers and credit card machines to cash out customers.
- Promoted return business through attentive service and genuine rapport-building with guests.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Community Service Volunteer
Melrose Elementary School
05.2023 - 05.2023
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Enhanced beauty of public spaces, participating in regular cleanup and beautification projects.
- Monitored and evaluated impact of social services on community.
Education
No Degree - Medical Assistance
UEI College
Garden Grove, CA01-2025
High School Diploma -
El Camino Real High School
Placentia, CA06-2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Professional Appearance
- Telephone reception
- Guest Relations
- Table Assignment Coordination
- Reservation coordination
- Seating arrangements
Languages
Spanish
Native or Bilingual
Timeline
Community Service Volunteer
Melrose Elementary School
05.2023 - 05.2023
Restaurant Hostess
Loaded Cafe
01.2023 - 10.2024
No Degree - Medical Assistance
UEI College
High School Diploma -
El Camino Real High School
Similar Profiles
Stephanie WinkelmanStephanie Winkelman
Assistant Manager at Food Truck - 614 Fully LoadedAssistant Manager at Food Truck - 614 Fully Loaded
Ember MusgraveEmber Musgrave
Cook at Loaded GoatCook at Loaded Goat
Jalen SweenyJalen Sweeny
Trucking Company/Owner/Operator Truck Driver at Stay loaded logisticsTrucking Company/Owner/Operator Truck Driver at Stay loaded logistics