Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Fregoso

Oklahoma City,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Recruiting Coordinator focused on keeping applicants organized, handling contacts and arranging interviews. Precise in updating records, coordinating tests and eliminating unqualified candidates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Human Resources/Human Resources Recruiting Coordinator

ATC Drivetrain
02.2023 - Current
  • Coordinated incoming job requisitions and applications.
  • Scheduled and conducted up to 27 interviews each week.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reached out to qualified referral candidates to obtain applications.
  • Operated and maintained applicant tracking and candidate management systems.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Fostered positive work environment through comprehensive employee relations program.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Facilitated criminal background check process for new hires.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning employees.

Front Office Asst./Hospital Program Coordinator

Ocean Dental
05.2021 - 03.2023
  • Organized meetings and scheduled events.
  • Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
  • Implemented practices and policies to keep staff members on task and prioritize duties.
  • Supported planning and coordination of Hospital program and associated activities.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.

First Party Examiner

Hertz Cooperation
04.2014 - 11.2017
  • Collected and graded examinations.
  • Investigated and assessed damage to property.
  • Examined forms to determine insurance coverage and validity.
  • Analyzed information gathered from investigations and reported findings.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Communicated with customers to resolve common title issues.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Sales Agent

Baja Auto Insurance
01.2014 - 01.2015
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Logged reports, expenses, receipts, and sales in company database.
  • Used Excel to track pipeline activity and analyze sales trends.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 100%.
  • Managed largest region for organization from initial contact through to closing and servicing.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.

Front End Bilingual Manager

Santander Consumer USA
01.2012 - 01.2014
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance and made recommendations for improvements.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Recorded financial transactions and performed account reconciliations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Maintained transaction security by verifying payment cards against identification.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manager/Human Resources Generalist

Podiatry Associates Of Texas
01.2010 - 02.2012
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving./
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Recruited top talent to maximize profitability.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Overnight Stocker/Cashier

Super Target
01.2007 - 01.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Volunteer Activities

Treasure Chest Learning Center
  • Scheduled movies, entertainment, and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Maintained master calendar and relevant records.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gathered materials and resources to prepare for lessons and activities.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Monitored classroom to verify safe and secure environment.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Utilized creative teaching strategies to engage students in classroom.
  • Developed and implemented behavior management plans.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Encouraged use of technology to support student learning.

Event Volunteer

Department of Health & Human Services
  • Provided general cleaning of venue spaces before, during, and after events.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Followed strict guidelines for handling confidential information.

Education

High School Diploma -

Success High School
Fort Worth, TX
05.2004

Skills

  • Trustworthy & Dependable
  • Excellent customer service and clerical experience
  • Comprehensive knowledge of office principals
  • Effective communication skills
  • Experience with a variety of office equipment
  • Microsoft Office programs- Word, Excel, and Outlook
  • Eagle Soft / Dentrix
  • Human Resources Department Processes
  • Professional Skills
  • Administrative Skills
  • Data entry for clientele
  • Scheduled and maintained client appointments
  • Completed Social Security Administration eligibility
  • Completed drug testing and criminal background checks
  • Prepared invoices and reports daily and weekly
  • Processed, handled, and documented client checks
  • Performed general office duties
  • Accounting Software, Database & Accounts Payable
  • Customer Service Skills
  • Welcomed customers to business and assisted with needs on site
  • Interacted with customers by phone and in person
  • Identified and resolved customer concerns using active listening and clear communication
  • Effectively communicated with supervisors, coworkers, customers, and vendors
  • Computer Skills
  • Experience with QuickBooks accounting software
  • Knowledge of
  • Quickly learned new databases specific to company needs
  • Ability to type 52 wpm
  • ADP Software Proficiency
  • MS Office
  • Self-Motivated
  • Excellent Communication

Languages

Spanish
Native or Bilingual

Timeline

Human Resources/Human Resources Recruiting Coordinator

ATC Drivetrain
02.2023 - Current

Front Office Asst./Hospital Program Coordinator

Ocean Dental
05.2021 - 03.2023

First Party Examiner

Hertz Cooperation
04.2014 - 11.2017

Sales Agent

Baja Auto Insurance
01.2014 - 01.2015

Front End Bilingual Manager

Santander Consumer USA
01.2012 - 01.2014

Office Manager/Human Resources Generalist

Podiatry Associates Of Texas
01.2010 - 02.2012

Overnight Stocker/Cashier

Super Target
01.2007 - 01.2010

Volunteer Activities

Treasure Chest Learning Center

Event Volunteer

Department of Health & Human Services

High School Diploma -

Success High School

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Guadalupe Fregoso