Guadalupe Gandara
Chicago,IL
Summary
Proven track record in enhancing guest experiences at Hampton Inn and Homewood Suites, showcasing exceptional customer service and problem-solving skills. Excelled in streamlining front office operations, achieving a significant increase in guest satisfaction. Skilled in Microsoft Office and adept at training staff, I bring a blend of hard and soft skills to drive hospitality excellence. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Hampton Inn and Homewood Suites
08.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Assisted in training new front desk agents, sharing best practices and procedures.
Custodian
Dust Em Clean
03.2019 - 03.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Paraprofessional
LaGrange School District 105
08.2021 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Cashier
Supermercado Rivera
09.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Marie S. Curie Metropolitan High School
Chicago, IL06.2013
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Microsoft Office
- Hospitality services
- Front Office Support
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Hampton Inn and Homewood Suites
08.2023 - Current
Paraprofessional
LaGrange School District 105
08.2021 - 06.2022
Custodian
Dust Em Clean
03.2019 - 03.2024
Cashier
Supermercado Rivera
09.2016 - 01.2019
High School Diploma -
Marie S. Curie Metropolitan High School
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