Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Guadalupe Garcia

San Antonio

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Fraud Investigator III

Jefferson Bank
10.2024 - Current
  • All the same responsibilities as Fraud Investigator II but added responsibilities
  • Primary trainer in the department for new hires
  • Mentored junior team members, contributing to their professional development and success within the organization.
  • Reduced fraud incidents by implementing effective policies and procedures for the team.
  • Played a key role in the design and implementation of employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.

Fraud Investigator II

Jefferson Bank
10.2022 - Current
  • Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
  • Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
  • Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
  • Conducted prompt and thorough investigations on referred files.
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
  • Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
  • Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.

Deposit Operations Payments Specialist

Jefferson Bank
03.2015 - Current
  • Reconciles, and reviews general ledger and deposit accounts daily, weekly and monthly
  • ACH disputes for the entire Bank
  • Completes ACH origination/Pull
  • Setup ACH Auto Transfers and Terminations
  • Process ACH Chargebacks
  • Processes NSF, unposted, and check returns to the Federal Reserve daily
  • Foreign currency exchange request/buyback completion
  • Process Check Chargebacks
  • Deceased ACH returns
  • Prepares journal entries, reconciles and balances internal or external Bank operating and deposit accounts
  • Cross trained in multiple duties within the current department to include Positive Pay, Regulation E and ODP Election forms, Wire Verification, Print Interest Checks, and process Tax Withholding

Vault Teller

Jeffeson Bank
08.2011 - 03.2015
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
  • Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
  • Verified, captured and balanced deposits and audited check image quality.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.

Education

High School Diploma -

Smithson Valley High School
Spring Branch, TX
05.2004

Skills

  • Strong sense of banking ethics
  • Time management
  • Multitasking
  • Detail-oriented
  • Task prioritization
  • Professionalism
  • Teamwork
  • Adaptability and flexibility
  • Banking operations

Education and Training

other

Languages

Spanish
Native or Bilingual

Timeline

Fraud Investigator III

Jefferson Bank
10.2024 - Current

Fraud Investigator II

Jefferson Bank
10.2022 - Current

Deposit Operations Payments Specialist

Jefferson Bank
03.2015 - Current

Vault Teller

Jeffeson Bank
08.2011 - 03.2015

High School Diploma -

Smithson Valley High School

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