GUADALUPE GARZA

• Conducted the client intake process including new client sign up and follow up, fact finding, and document gathering.
• Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
• Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
• General administrative and litigation tasks as needed throughout the law firm.
• Review and follow up on any pending file requests or issues, including, but not limited to: gathering liens, request for medical records and bills, LORs and LOPs being sent, updates with clients, and claims set up.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
• Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.

• Reviewed and resolved differences between accounting information and cash drawer.
• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Processed POS transactions, including checks, cash, and credit purchases or refunds.
• Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
• Assisted customers with bagging their purchases, providing swift and attentive service.
• Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
• Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
• Processed both cash and card purchases and returns.
• Assisted with unloading customer carts onto conveyor belt.
• Handled cash transactions securely, adhering to strict cash handling procedures at all times.
• Restocked and organized merchandise in front lanes.
• Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
• Supported store opening and closing procedures, ensuring readiness for business.
• Streamlined checkout process, reducing transaction time for customers.
• Maintained up-to-date knowledge of store products, enabling better customer service.
• Reduced theft and loss by vigilantly monitoring store premises.

• Establishing long term relationships with customers and offering them personalized service pertinent to their specific skin and hair conditions.
• Greet customers, collect payments, use scanning devices, answer customers inquiries, and count the money in the cash drawer.
• Unload merchandise when delivered, inventory, replenish items, and designate placements of product on shelves and merchandising display fixtures.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Performed cash, card, and check transactions to complete customer purchases.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.

• Directing customers to merchandise.
• Setting up fitting rooms and assisting with merchandise.
• Maintaining sales floor appearance.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Greeted customers and provided outstanding customer service.
• Engaged with customers on sales floor, offering assistance and improving shopping experience.

• Directing customers to merchandise.
• Setting up fitting rooms and assisting with merchandise.
• Maintaining sales floor appearance.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Greeted customers and provided outstanding customer service.
• Engaged with customers on sales floor, offering assistance and improving shopping experience.

Collect payments via check, credit cards, and cash.

• Attend to customer’s needs while dining in the establishment.
• Provide excellent wait service to ensure satisfaction.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Completed daily side work and opening and closing duties without fail.
• Opened and closed seating sections according to volume of guests.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Input orders accurately into POS terminal, split bills and accepted payments.