Guadalupe Gaspar
Jersey City,NJ
Summary
Dedicated Family Worker/Clerk with a strong background in enrollment processing, record management, and customer service. Skilled in maintaining accurate documentation and supporting compliance, ready to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Worker/Clerk
Academy House CDC
Jersey City, New Jersey
06.2023 - Current
- Managed daily clerical tasks to support operational efficiency at Academy House CDC.
- Organized and maintained accurate records for children and program activities.
- Processed enrollment paperwork and documentation for new students efficiently.
- Communicated effectively with parents regarding program updates and events.
- Collaborated with staff to ensure compliance with regulatory requirements and standards.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Maintained inventory levels of office supplies and equipment as needed.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Sales Associate/Costumer Service
Danice Clothing Store
Jersey City, New Jersey
11.2020 - 06.2023
- Assisted customers in selecting clothing and accessories based on their preferences.
- Organized merchandise displays to enhance store aesthetics and customer experience.
- Managed inventory levels and restocked items as needed throughout the store.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean and welcoming store environment for all visitors.
- Collaborated with team members to achieve daily sales goals and objectives.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
GED -
Dickinson High School
2Palisade Ave, Jersey City NJ06-2013
Skills
- Office administration
- Effective communication
- Time management
- Parenting education
- Record management
- Enrollment processing
- Compliance documentation
- Software utilization
- Data entry
- Customer relationship management
- Problem solving
- Conflict resolution
- Team collaboration
Languages
English
Professional
Spanish
Professional
Certification
CPR
References
References available upon request.
Timeline
Family Worker/Clerk
Academy House CDC
06.2023 - Current
Sales Associate/Costumer Service
Danice Clothing Store
11.2020 - 06.2023
GED -
Dickinson High School
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