Guadalupe Gil
Aurora,IL
Summary
Reliable practice manager offering several years of experience working in busy, customer-driven environments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Practice Manager
Chicago Veins Center
Mokena, IL
07.2023 - Current
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Ensured compliance with relevant state laws governing healthcare practices.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Medical Assistant
Vein Clinics of America
Geneva, IL
01.2018 - 06.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Reviewed and translated documents, forms and technical materials in both English and Spanish.
Clinic Liason
Vein Clinics of America
Downers Grove, IL
02.2015 - 01.2018
- Answered calls and interacted with community members to provide information on advocacy services.
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved inquiries to consistently meet performance benchmarks.
- Trained new employees on processes to promote productivity team-wide.
- Handled more than 100 calls per day to assist customers and dispatch services.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
East Aurora High School
East Aurora, ILSkills
- HIPAA compliance
- Charting expertise
- Proper sterilization techniques
- Documentation procedures expert
- Medical billing
- Customer Service
- Bilingual in spanish
- Patient scheduling
- Credit card payment processing
- High-energy attitude
- Call Center Operations
- Office equipment proficiency
- Microsoft Office expertise
- Technologically savvy
- Schedule management
- Inbound and Outbound Calling
- Medical facility familiarity
- Understands medical procedures
- Professional bedside manner
- Data entry
- Vital sign monitors
- Sterile technique
- Stocking supplies
- Bilingual in Spanish
Timeline
Practice Manager
Chicago Veins Center
07.2023 - Current
Medical Assistant
Vein Clinics of America
01.2018 - 06.2023
Clinic Liason
Vein Clinics of America
02.2015 - 01.2018
High School Diploma -
East Aurora High School
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