Guadalupe Giles
Customer Service Representative
Buckeye,AZ
Summary
Hardworking Customer Service Representative with 4 years of experience. Trained in project and time management with extensive knowledge of leadership and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Language
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
Valor Global DES Campaign
Phoenix, AZ
01.2021 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered up to 65 incoming calls in busy, fast-paced global call center.
- Responded to co-workers comments and questions via SlackChat during 8-hour shifts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted Spanish speaking claimants
Fitness for Duty Tech
Palo Verde Generating Station
Tonopah, AZ
01.2021 - 12.2021
- Administered fitness assessments, including urine drug screening and breath alcohol screening.
- Cultivated positive relationships with CEO's, engineers by interacting during the collecting process.
- Maintained cleanliness of collection room, mirrors, floor and stocked collection rooms.
- Completed training to ensure compliance with relevant NRC regulations.
- Increased customer satisfaction by resolving poor customer service issues.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Back Office Lead Medical Assistant
Arizona Foot And Ankle Specialist
Litchfield Park, AZ
01.2017 - 01.2019
- Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Assisted physicians and nurses with clinical procedures such as ingrown toenail removal's, cortisone injections, in office surgery, .
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Certified Medical Assistant
Arizona College of Allied Health
Mesa 08.2017 - 05.2018
Skills
Complaint resolution
Timeline
Customer Service Representative
Valor Global DES Campaign
01.2021 - Current
Fitness for Duty Tech
Palo Verde Generating Station
01.2021 - 12.2021
Certified Medical Assistant
Arizona College of Allied Health
08.2017 - 05.2018
Back Office Lead Medical Assistant
Arizona Foot And Ankle Specialist
01.2017 - 01.2019
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