Guadalupe Gomez
Garland
Summary
Experienced Account Executive with a proven track record in lead generation. Highly organized and dependable, adept at managing multiple priorities with a positive attitude. Demonstrates strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a commitment to continuous learning and growth, along with a thorough and organized approach to project management. Effective at prioritizing tasks and meeting deadlines while ensuring accuracy.
Overview
12
12
years of professional experience
Work History
Expert, Enterprise Support
T-Mobile
03.2024 - Current
Rural Account Executive
T-Mobile
01.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Inside Sales Representative
T-Mobile
07.2023 - 03.2024
Team Account Executive
T-Mobile
07.2022 - 01.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
SDR Sales Development Expert
T-Mobile
01.2022 - 07.2022
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects.
- Conducted market research to identify potential opportunities and understand customer needs.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Screened potential customers to determine interest and requirements for products and services of company.
- Entered daily data in computer systems and documented office activities.
- Confirmed appointments, communicated with clients, and updated client records.
Mobile Expert
T-Mobile
09.2019 - 02.2022
- Maintained sound knowledge of company product suites.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Replenished, faced and organized merchandise on shelving.
- Operated product tools, equipment and point of sale terminals.
- Guided customers to quickly locate merchandise in showroom.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Mobile Expert
Metro By T-Mobile
09.2016 - 09.2019
- Maintained sound knowledge of company product suites.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Operated product tools, equipment and point of sale terminals.
- Guided customers to quickly locate merchandise in showroom.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Retail Sales Associate
Metro PCS
09.2014 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Consultant
Babies "R" Us
09.2012 - 02.2014
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Education
Child Development
Ashford High School
Ashford, ALHigh School Diploma -
North Dallas High School
Dallas, TX05.2010
Skills
- Partnership Accounting
- Profit and Loss Accountability
- Account Oversight
- Strong Presentation Skills
- Business Growth Opportunities
- Negotiation and Persuasion
- Information Updates
- Sales Quota Achievement
- Customer Relationships
- Interpersonal Skills
- Proposal Generation
- Strategic Selling
- Account Management
- Negotiation
- Sales Expertise
- Research and Analysis
- Issue Research and Investigation
- Warm and Cold Call Expertise
- Relationship-Selling Skills
- Client Relationship Management
- Generating Leads
- Microsoft Office
- Time Management
- Cold Calling
- Outbound Calling
- Client Interactions
- Data Entry
- Daily Workflows
- Territory Networking
- Attention to Detail
- Calendar Management
- Meeting Sales Goals
- Appointment Booking
- Lead Qualification
- Work Planning and Prioritization
- Qualifying New Leads
- Data Entry Expertise
- Business Communications
- CRM Software
- Critical Thinking
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
Spanish
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Expert, Enterprise Support
T-Mobile
03.2024 - Current
Inside Sales Representative
T-Mobile
07.2023 - 03.2024
Rural Account Executive
T-Mobile
01.2023 - Current
Team Account Executive
T-Mobile
07.2022 - 01.2023
SDR Sales Development Expert
T-Mobile
01.2022 - 07.2022
Mobile Expert
T-Mobile
09.2019 - 02.2022
Mobile Expert
Metro By T-Mobile
09.2016 - 09.2019
Retail Sales Associate
Metro PCS
09.2014 - 09.2015
Consultant
Babies "R" Us
09.2012 - 02.2014
Child Development
Ashford High School
High School Diploma -
North Dallas High School
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